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    Power Issues - DLM effect ?

    This is a discussion on Power Issues - DLM effect ? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi My remote village hit a few power issues yesterday which caused a few power outages (3 in total) meaning ...

    1. #1
      nivek1612's Avatar
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      Power Issues - DLM effect ?

      Hi

      My remote village hit a few power issues yesterday which caused a few power outages (3 in total) meaning my router rebooted 3 times in very short succession

      DLM is running on my line is this going to screw the process up ?

      heres my stats


      ADSL Link Downstream Upstream
      Connection Speed 3934 kbps 796 kbps
      Line Attenuation 55.0 db 33.5 db
      Noise Margin 8.4 db 12.6 db


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    3. #2
      Scubbie's Avatar
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      Re: Power Issues - DLM effect ?

      It is too early to tell. What your connection's "WAN Up time".

      When this has been up for more than 72 hours, this will indicate that DLM has completed. The WAN Up time will reset between the hours of 1am and 6am whilst DLM is in progress. Sometimes this will be daily, sometimes it will miss a day or two.

      Once DLM has completed, post your stats in this thread and we can advise what action to take from there.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. #3
      nivek1612's Avatar
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      Re: Power Issues - DLM effect ?

      Full stats since the little power issue
      Attached Thumbnails Attached Thumbnails Power Issues - DLM effect ?-screen-shot-2012-01-13-10.27.44.jpg  

    5. #4
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      Re: Power Issues - DLM effect ?

      If DLM is still running (it doesn't look like your connection was reset last night) then check to see what figures you get tomorrow.

      Alternatively, log into your 'My Sky' account on the Sky website and see if that confirms that DLM has completed. This information can take up to 3 days to be updated.

      As things stand, you do have some room for improvement, but I also believe that you would be better on an ADSL1 connection, not ADSL2+ (which you are on currently). There is an area where ADSL1 can give better connection speeds than ADSL2+ and from your Line Attenuation I would suggest that you are in that zone.

      Just in case, I will ask where & how your router is connected to the telephone line. Ideally you should be connected to the Master Socket. If you have any hard-wired extensions, then could you plug the router into the Test Socket (see previous link for details) if you have one. This can improve things.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    6. #5
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      Re: Power Issues - DLM effect ?

      It only appears to have re-synched with the exchange the previous night so far - only effect was upload went from 605 to 798

      Web site shows line testing still in progress

      I am plugged into the master socket with an ADSL Nation faceplate

    7. #6
      Scubbie's Avatar
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      Re: Power Issues - DLM effect ?

      No problem.

      Leave things as they are for now. It may be that nothing bad will happen.

      Unfortunately Sky personnel are not allowed to jump in when DLM is still running. They have to wait for it to complete, then things can be sorted if required.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

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    9. #7
      nivek1612's Avatar
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      Re: Power Issues - DLM effect ?

      No resync again last night latest stats


      System Up Time 39:10:40
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 1689742 2179620 0 1882 16997 39:09:44
      LAN 10M/100M 2376128 2791068 0 17660 3094 39:10:37
      WLAN 11M/54M 0 0 0 0 0 00:00:00

      ADSL Link Downstream Upstream
      Connection Speed 3934 kbps 796 kbps
      Line Attenuation 55.0 db 33.5 db
      Noise Margin 8.7 db 12.7 db

      Is this normal ?
      ------------------------------------------------------------------------

      Life is what happens while your making plans


    10. #8
      Scubbie's Avatar
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      Re: Power Issues - DLM effect ?

      See how things are tomorrow morning.

      Unfortunately it isn't worth calling Sky's support to adjust your connection speed before DLM has officially completed. Their systems will update around the same time as your 'My Sky' page.

      As previously mentioned, I still believe that you would be better off on an ADSL1 connection. When you do get to call Sky's support team, ask them to place you on 'G.DMT' to see if this can improve your connection speed.

      Remember to check both the downstream & upstream speeds and post them when all has been completed. Ideally the Noise Margins should be near 7dB for both sides.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    11. #9
      nivek1612's Avatar
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      Re: Power Issues - DLM effect ?

      Thanks Scubbie

      To be honest I'm 0.5Mbps better on the down (non BRAS) than my previous ISP and 286K on the up so if it stays like this at the money I saving its still a bonus ;-)

      But like all of us I'd never say no to more
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    12. #10
      Scubbie's Avatar
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      Re: Power Issues - DLM effect ?

      Perhaps in August, when your exchange gets Fibre, sky will have launched their fibre products and you may be able to consider moving across so that you can get something like 60mb/s+

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     
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