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    Random super high ping 2000-3000!

    This is a discussion on Random super high ping 2000-3000! within the Sky Broadband help forums, part of the Sky Broadband help and support category; I have had Sky for over a year without any problems; now all of a sudden my ping is sometimes ...

    1. #1
      GarethDabbs's Avatar
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      Random super high ping 2000-3000!

      I have had Sky for over a year without any problems; now all of a sudden my ping is sometimes through the roof (typically 2000), other times however it is fine, there appears to be no pattern to this, last Saturday it was fine all day, today not. Here is an example of pinging google.co.uk in command prompt.

      Reply from 173.194.67.94: bytes=32 time=3273ms TTL=49
      Reply from 173.194.67.94: bytes=32 time=3286ms TTL=49
      Reply from 173.194.67.94: bytes=32 time=2979ms TTL=49
      I know my computer is not the issue as the issue happens on my laptop and iPhone.

      I have spent 3 hours on the phone with sky, we have checked setup, unscrewed phone sockets, reset the router, all whilst they have fiddled with the line to 'fix' the problem. They have basically said that there is nothing more they can do.

      Can anyone tell me if they ever had a similar problem fixed or if i should just leave?

      Thanks.


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    3. #2
      IWasNotTheEnemy's Avatar
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      Re: Random super high ping 2000-3000!

      This all done when using WiFi?
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
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      Re: Random super high ping 2000-3000!

      It actually does it when wired and on WiFi.

    5. #4
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      Re: Random super high ping 2000-3000!

      Is anyone able to help please? Internet was fine all day yesterday (Saturday) but today (Sunday) I get:

      Reply from 209.85.147.147: bytes=32 time=1566ms TTL=54
      Reply from 209.85.147.147: bytes=32 time=1611ms TTL=54
      Reply from 209.85.147.147: bytes=32 time=1672ms TTL=54
      Reply from 209.85.147.147: bytes=32 time=1726ms TTL=54
      Reply from 209.85.147.147: bytes=32 time=1501ms TTL=54
      Reply from 209.85.147.147: bytes=32 time=857ms TTL=54
      Reply from 209.85.147.147: bytes=32 time=851ms TTL=54

    6. #5
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      Re: Random super high ping 2000-3000!

      Try pinging somewhere more local, you should get a more consistent result.

      Pinging the BBC is often used as an example. (i.e. www. bbc. co.uk )

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    7. #6
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      Re: Random super high ping 2000-3000!

      You are pinging a Ca server which means the signal has to pass through a mutitude of servers to get there and back. Try a local server like BBC as suggested or even skyuser.co.uk.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #7
      GarethDabbs's Avatar
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      Re: Random super high ping 2000-3000!

      Hi, here is the result i get when pinging skyuser.co.uk:

      Reply from 77.240.11.57: bytes=32 time=1445ms TTL=117
      Reply from 77.240.11.57: bytes=32 time=1499ms TTL=117
      Reply from 77.240.11.57: bytes=32 time=1464ms TTL=117
      Reply from 77.240.11.57: bytes=32 time=1456ms TTL=117
      Reply from 77.240.11.57: bytes=32 time=1493ms TTL=117
      Reply from 77.240.11.57: bytes=32 time=1574ms TTL=117
      Reply from 77.240.11.57: bytes=32 time=1579ms TTL=117
      Reply from 77.240.11.57: bytes=32 time=1619ms TTL=117

      It was fine for five minutes then the second i started a voice chat with someone the above ping appeared.

    9. #8
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      Re: Random super high ping 2000-3000!

      Quote Originally Posted by GarethDabbs View Post
      It was fine for five minutes then the second i started a voice chat with someone the above ping appeared.
      Daft point perhaps, but do you realise that the Ping times will increase if you are doing multiple things on your connection?

      Any speed or ping testing should be done when nothing else is happening on your connection.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    10. #9
      GarethDabbs's Avatar
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      Re: Random super high ping 2000-3000!

      Hi Scubbie, yes thanks, its just that normally its fine but sometimes the internet is just super slow and i cant actually do anything on it, it takes ages to render a page etc. Its the randomness of it i dont understand. It has to be a line issue because it is so random, sometimes find sometimes crazily slow.

    11. #10
      Scubbie's Avatar
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      Re: Random super high ping 2000-3000!

      No problem. It is always worth eliminating the obvious ones.

      I wonder if you could download and install the Sky Router tool?

      There is a link in Tom's signature above.

      Sky router tool

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     

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