Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 9 of 9

    Internet Speed Dropped

    This is a discussion on Internet Speed Dropped within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hello, This is my first time of posting on theese forums and i dont know too much about the technical ...

    1. #1
      MikeKimble's Avatar
      MikeKimble is offline Sky User Member
      Exchange: Reading South
      Broadband ISP: Sky Max/Unlimited
      Router: Netgear V2 DG934G
      Sky TV: Sky Basic
      Join Date
      Jan 2012
      Posts
      5
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Internet Speed Dropped

      Hello,

      This is my first time of posting on theese forums and i dont know too much about the technical side however hopefully i will give you enough information for you to advice me.

      We recently changed our telephone line to sky from BT (31st december) and ever since then my internet speeds have been constantly dropping and the router keeps losing connection. My router is connected to a extension socket but i was getting the same speed from the master socket of around 4.2mbps. But since we changed the line i have had 3.7mbps and now it is at 2mbps. I was wondering if this is correct and what i can do? Thanks,

      ADSL Link: Downstream Upstream
      Connection Speed 2042 kbps 604 kbps
      Line Attenuation 52 db 13 db
      Noise Margin 13 db 15 db



      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 273306 294849 0 2955 9866 03:31:32
      LAN 100M/Full 10639 0 0 140 0 03:32:09
      WLAN 11M/54M 300159 286872 0 10250 3117 03:31:57

      Thanks,
      Again


    2. Advertisement
    3. #2
      User05's Avatar
      User05 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Fibre Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Dec 2008
      Posts
      3,030
      Thanks
      0
      Thanked 171 Times in 164 Posts

      Re: Internet Speed Dropped

      You're only getting an unstable 2mbps from the extension. You said you were getting 4.2mbps from the master socket? Move the router back to the master socket and re-post the stats.

    4. #3
      MikeKimble's Avatar
      MikeKimble is offline Sky User Member
      Exchange: Reading South
      Broadband ISP: Sky Max/Unlimited
      Router: Netgear V2 DG934G
      Sky TV: Sky Basic
      Join Date
      Jan 2012
      Posts
      5
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Internet Speed Dropped

      System Up Time: 00:02:50

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 1947 2046 0 2440 12782 00:02:05
      LAN 100M/Full 479 0 0 546 0 00:02:45
      WLAN 11M/54M 2872 3102 0 13297 2950 00:02:33
      ADSL Link Downstream Upstream
      Connection Speed 2042 kbps 604 kbps
      Line Attenuation 52 db 20 db
      Noise Margin 17 db 16 db

      This is from the master socket.

    5. #4
      User05's Avatar
      User05 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Fibre Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Dec 2008
      Posts
      3,030
      Thanks
      0
      Thanked 171 Times in 164 Posts

      Re: Internet Speed Dropped

      Looks like the line has been capped at 2048/608 for stability purposes (likely when you've been running the router off the extension socket).

      One last thing just to make sure - connect the router to the test socket (link below) with just a filter and the short grey dsl cable that Sky provided running to the router and re-take the stats.

      How to test your ADSL in the Master Test Socket

    6. #5
      MikeKimble's Avatar
      MikeKimble is offline Sky User Member
      Exchange: Reading South
      Broadband ISP: Sky Max/Unlimited
      Router: Netgear V2 DG934G
      Sky TV: Sky Basic
      Join Date
      Jan 2012
      Posts
      5
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Internet Speed Dropped

      System Up Time: 00:01:29
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 246 212 0 613 944 00:00:51
      LAN 100M/Full 779 0 0 2421 0 00:01:24
      WLAN 11M/54M 648 1336 0 3069 3469 00:01:12
      ADSL Link Downstream Upstream
      Connection Speed 2048 kbps 608 kbps
      Line Attenuation 49 db 31 db
      Noise Margin 14 db 16 db


      Ok, This is from the test socket.

    7. #6
      User05's Avatar
      User05 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Fibre Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Dec 2008
      Posts
      3,030
      Thanks
      0
      Thanked 171 Times in 164 Posts

      Re: Internet Speed Dropped

      Ok, keep it in the test socket and call Sky up - 08442 410515. Ask them to uncap your line and change the line code to g.dmt.

    8. #7
      MikeKimble's Avatar
      MikeKimble is offline Sky User Member
      Exchange: Reading South
      Broadband ISP: Sky Max/Unlimited
      Router: Netgear V2 DG934G
      Sky TV: Sky Basic
      Join Date
      Jan 2012
      Posts
      5
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Internet Speed Dropped

      Sorry, What does it mean if the line code is changed to g.dmt ?

    9. #8
      User05's Avatar
      User05 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Fibre Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Dec 2008
      Posts
      3,030
      Thanks
      0
      Thanked 171 Times in 164 Posts

      Re: Internet Speed Dropped

      It's just a configuration that Sky can set on their end that may likely help you reach a higher, more stable speed.

    10. #9
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,903
      Thanks
      810
      Thanked 2,195 Times in 2,065 Posts

      Re: Internet Speed Dropped

      Quote Originally Posted by Anna Howard View Post
      Well the obvious reasons behind the drop of internet speed is due to maximum number of people accessing the node for internet access. A node can only entertain a certain amount of customers at a particular time in providing full upload and download speeds. Once this limit of maximum users are achieved drop of internet speeds are witnessed due to increase of shared bandwidth in between users.
      That might be the case in Pakistan, but it isn't the case in the UK with Sky's current network & LLU equipment.

      I would suggest that you find a better ISP in Pakistan.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION