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    Downloads and streaming keep stopping.Hi all. First post on here. Thought I'd ask t

    This is a discussion on Downloads and streaming keep stopping.Hi all. First post on here. Thought I'd ask t within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi all. First post on here. Thought I'd ask this before contacting Sky. Every time I am downloading a file ...

    1. #1
      silentbob69's Avatar
      silentbob69 is offline Sky User Member
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      Downloads and streaming keep stopping

      Hi all.

      First post on here.

      Thought I'd ask this before contacting Sky. Every time I am downloading a file directly or through a site like Megaupload etc it just freezes and I have to pause and then restart, in some cases I can't re-start as it says the source file cannot be read.

      I didn't used to have this problem. Also when watching a video on YouTube etc it freezes midway and I have to restart or move the progress bar to get it to start again.

      I have Sky Unlimited so I'm not sure why this has started happening. I have changed the Microfilter on the socket and I am connected by ethernet cable.

      Thanks for any advice.
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN MER 112082755 215764866 0 943 943 632:08:05
      LAN 210271963 179650662 0 356 401 1484:30:13
      WLAN 4847274 1076970 0 161805 16443 03:41:12
      ADSL Link Downstream Upstream
      Connection Speed 6137 kbps798 kbps
      Line Attenuation 40.5db 25.7db
      Noise Margin 5.6db 14.9db
      Last edited by silentbob69; 08-01-12 at 12:53 PM. Reason: Format stats


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    3. #2
      Isitme's Avatar
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      Re: Downloads and streaming keep stopping.Hi all. First post on here. Thought I'd a

      Your noise margin and sync speed are a bit low which could cause problems, plug into you test socket and take the stats from there. Use only the ADSL cable supplied by Sky.
      How to test your ADSL in the Master Test Socket

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





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      silentbob69 (08-01-12)

    5. #3
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      Re: Downloads and streaming keep stopping.Hi all. First post on here. Thought I'd a

      Thanks...I'll try it later.

      I have the PC in a different room so use a longer Ethernet cable but I have always had it that way and it is only recently that this has happened.

    6. #4
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      Re: Downloads and streaming keep stopping.Hi all. First post on here. Thought I'd a

      This is the stats through the test socket.

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time WAN MER 21622 215812595 0 4552 3532045 00:10:08 LAN 210325942 179687632 0 368 401 1485:06:17 WLAN 4849090 1076970 0 3591109 364945 00:09:58 ADSL Link Downstream Upstream Connection Speed 6144 kbps798 kbps Line Attenuation 40.5db 25.4db Noise Margin 7.3db 14.2db

      I also get the same stopping problem if I use my laptop via wireless so the problem can't be the cab;e from the router to my PC.

    7. #5
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      Re: Downloads and streaming keep stopping.Hi all. First post on here. Thought I'd a

      Can anyone help with this?

     

     

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