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    Slow connection on sky

    This is a discussion on Slow connection on sky within the Sky Broadband help forums, part of the Sky Broadband help and support category; i have ordered a new micro filter to improve noise margin but according to my paretn paper work they should ...

    1. #1
      chefboyuk's Avatar
      chefboyuk is offline Sky User Member
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      Slow connection on sky

      i have ordered a new micro filter to improve noise margin but according to my paretn paper work they should be running upto 8mgb this is the stats to the router, I cant compare to anyone elses so can anyone tell me if this is good/bad?? or what? you tube vids take for ever to load always freezing etc

      Router Statistics

      System Up Time: 01:12:38

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time WAN MER 145385 126764 0 20973 20811 01:14:22 LAN 217 0 0 11 0 01:15:07 WLAN 169456 185229 0 30419 21972 01:14:13

      Downstream Upstream Connection Speed 384 kbps415 kbps

      Line Attenuation 16.5db 10.3db

      Noise Margin 20.0db 16.0db

      if u can make sense of that Many thanks...


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    3. #2
      IWasNotTheEnemy's Avatar
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      Re: Slow connection on sky

      You're apparently heavily called but I'd try your test socket first assuming you have one and see if you get the same speeds. If they go up you're looking at something your end causing the issue
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
      chefboyuk's Avatar
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      Re: Slow connection on sky

      im new to all this. and where would the test socket be?

    5. #4
      Isitme's Avatar
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      Re: Slow connection on sky

      How to test your ADSL in the Master Test Socket

      If there is little or no difference, call Sky and ask them to reconfigure your line. In addition, if you only have one phone socket, don't bother with the Test socket, just phone Sky.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
      chefboyuk's Avatar
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      Re: Slow connection on sky

      tried the test socket and no change so calling them now

    7. #6
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      Re: Slow connection on sky

      Surely you wouldn't expect a change very quickly on Connect. BT's systems can take days to reflect any changes to wiring etc.

      But it would be useful to repost stats when using the Test socket.

      Also if you go to BT's speedtest site ( Test Result ) and perform the test & post back the full result that would provide very useful info.

    8. #7
      Isitme's Avatar
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      Re: Slow connection on sky

      Although the speed would not increase for up to 3 days, the actual sync speed would show an increase if something within the house was causing a problem.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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