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    Some websites not loading

    This is a discussion on Some websites not loading within the Sky Broadband help forums, part of the Sky Broadband help and support category; Been with Sky for years without problems Today, however, certain websites will just not load at all eg I can ...

    1. #1
      spitz's Avatar
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      Question Some websites not loading

      Been with Sky for years without problems
      Today, however, certain websites will just not load at all
      eg I can browse the sky website fine but not their forums
      Yahoo is fine but not the groups
      Some facebook games/pages won't load but others are fine
      Some sites (eg king.com) just don't load
      Have tried different browsers & different computers - rebooted router
      Cleared the caches

      Any suggestions what else to try??

      System Up Time 00:17:37
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 22300 26323 0 3735 23506 00:16:08
      LAN 10M/100M 1552 0 0 317 0 00:17:34
      WLAN 11M/54M/108M 28675 25287 0 22704 4293 00:17:26

      ADSL Link Downstream Upstream
      Connection Speed 5024 kbps 796 kbps
      Line Attenuation 46.0 db 27.6 db
      Noise Margin 12.0 db 10.0 db

      Just tried the sky test on the router and it comes up as:
      The Sky Test was unable to detect the Internet connection

      Error code:200
      Last edited by spitz; 05-01-12 at 04:32 PM. Reason: Add Sky Test info


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    3. #2
      Monkeys-Heed's Avatar
      Monkeys-Heed is offline Sky User Member
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      Re: Some websites not loading

      same here - some sites won't load, other's do with no pattern - though can get onto some via a proxy server like hidemyass

      Facebook - ok
      Twitter - no go (though works via a proxy
      Some forums - no go
      This forum - ok
      Gmail - ok
      Dowload festival website - broken (though works via proxy)
      Blogger sites - half loads the boarders but not the content
      Wordpress - ok

      Rebooted router & cleared things up. Tried a different machine upstairs - same results

      What the???

    4. #3
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      Re: Some websites not loading

      Also been with Sky for years and its not loading various sites including:

      twitter.com
      librarything.com
      and the sky help forums

      It says 'sending request' on the browser but nothing happens. Have re-booted PC and modem but no change. Tried 3 different browsers.

      It's a mystery.

    5. #4
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      Re: Some websites not loading

      Exactly the same problem here. I've tried every possible fix I can think of/find on various tech support websites to no avail. Sky tech support had no idea how to fix it and insisted there was nothing wrong at their end. However now that I've stumbled across this forum to find three other people having the same issue I feel it must be a problem on their end.

    6. #5
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      Re: Some websites not loading

      Location: North East England
      Issues: Twitter.com / digitalspy.co.uk not loading
      Gaming: Rift / Battlefield 3 - Failed to connect to the servers

      I made a thread earlier about the same issue but i dunno if it has published yet but i am having the same problem. I checked various devices & i know its not my end & sky support are useless as always

      Regards,
      Matthew

    7. #6
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      Re: Some websites not loading

      Hi. I am seeing similar problems today as well. I thought it was because I had just been switched to the full SKY network from an Easynet network, but maybe not.

      Note My view is this is an internal routing problem with SKY, not an individual connection problem - reasons see below.

      Symptons - cannot get through to web sites such as
      sky.com, skyuser.co.uk, twitter.com many others

      I can get through to
      bbc.co.uk, google,gmail, many others.
      Also I can reach the unreachable sites above by using a proxyserver - currently using freeproxyserver.net to make this post!

      A lot of sites are slow, usually because they try to load ads or content from unreachable sites.

      Spoken to man at SKY - no solution! Said try again tomorrow to see if switchover setlled down.

      Tried using tracert to unreachable and reachable sites - interesting results - see below. Basically the request either work or eventually get lost - but they are getting lost outside sky\\\'s network. Anyone got any ideas?

      Cheers
      Hywel

      C:\\\\Users\\\\hywel>tracert Google

      Tracing route to Google [209.85.229.105]
      over a maximum of 30 hops:

      1 3 ms 3 ms 3 ms SkyRouter.Home [192.168.0.1]
      2 41 ms 38 ms 37 ms 176.24.40.190
      3 38 ms 38 ms 37 ms 10.245.170.49
      4 45 ms 47 ms 61 ms 89.200.131.185
      5 43 ms 76 ms 43 ms 72.14.215.13
      6 45 ms 70 ms 57 ms 64.233.175.25
      7 45 ms 46 ms 46 ms 209.85.253.92
      8 55 ms 51 ms 52 ms 66.249.95.173
      9 58 ms 51 ms 51 ms 209.85.251.231
      10 55 ms * * 209.85.243.85
      11 50 ms 50 ms 51 ms Google [209.85.229.105]

      Trace complete.

      C:\\\\Users\\\\hywel>tracert twitter.com

      Tracing route to twitter.com [199.59.148.82]
      over a maximum of 30 hops:

      1 3 ms 3 ms 3 ms SkyRouter.Home [192.168.0.1]
      2 37 ms 38 ms 37 ms 176.24.40.190
      3 38 ms 38 ms 37 ms 10.245.170.49
      4 49 ms 47 ms 47 ms 89.200.131.185
      5 44 ms 44 ms 44 ms ge-2-1-0.mpr1.lhr2.uk.above.net [195.66.224.76]

      6 44 ms 44 ms 45 ms ge-2-1-0.mpr1.lhr2.uk.above.net [64.125.28.141]

      7 124 ms 117 ms 117 ms so-1-1-0.mpr1.dca2.us.above.net [64.125.31.186]

      8 117 ms 128 ms 117 ms xe-0-3-0.cr1.dca2.us.above.net [64.125.29.17]
      9 144 ms 143 ms 143 ms xe-2-2-0.cr1.iah1.us.above.net [64.125.29.37]
      10 176 ms 219 ms 175 ms xe-1-3-0.cr1.lax112.us.above.net [64.125.26.122]

      11 184 ms 184 ms 184 ms xe-0-2-0.cr1.sjc2.us.above.net [64.125.26.26]
      12 184 ms 183 ms 184 ms xe-1-1-0.er1.sjc2.us.above.net [64.125.26.198]
      13 183 ms 184 ms 184 ms xe-1-1-0.mpr3.sjc7.us.above.net [64.125.27.89]
      14 * * * Request timed out.
      15 * * * Request timed out.
      16 * * * Request timed out.
      17 * * * Request timed out.
      18 * * ^C
      C:\\\\Users\\\\hywel>tracert Sky.com - your home for the latest news, sport and entertainment

      Tracing route to a1065.b.akamai.net [80.239.201.121]
      over a maximum of 30 hops:

      1 3 ms 3 ms 3 ms SkyRouter.Home [192.168.0.1]
      2 38 ms 37 ms 43 ms 176.24.40.190
      3 38 ms 38 ms 48 ms 10.245.170.49
      4 49 ms 46 ms 48 ms ip-84-38-37-112.easynet.co.uk [84.38.37.112]
      5 53 ms 51 ms 51 ms prs-b7-link.telia.net [213.248.89.117]
      6 52 ms 53 ms 53 ms prs-bb2-link.telia.net [80.91.245.32]
      7 * * * Request timed out.
      8 * * ^C


      C:\\\\Users\\\\hywel>tracert BBC - Homepage

      Tracing route to BBC - Homepage [212.58.246.90]
      over a maximum of 30 hops:

      1 3 ms 3 ms 3 ms SkyRouter.Home [192.168.0.1]
      2 38 ms 38 ms 37 ms 176.24.40.190
      3 38 ms 45 ms 38 ms 10.245.170.49
      4 44 ms 47 ms 47 ms 89.200.131.183
      5 44 ms 44 ms 44 ms 212.58.238.189
      6 43 ms 44 ms 44 ms 212.58.238.129
      7 45 ms 44 ms 45 ms te12-1.hsw0.cwwtf.bbc.co.uk [212.58.239.222]
      8 45 ms 49 ms 45 ms 212.58.255.12
      9 44 ms 45 ms 45 ms bbc-vip011.cwwtf.bbc.co.uk [212.58.246.90]

      Trace complete.

    8. #7
      spitz's Avatar
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      Re: Some websites not loading

      NE England here too .... wonder if that's a factor ?

      On the phone to sky now - refused to go through the usual restart crap then the lady said every call she's had today has been the same problem
      I asked if she'd been able to solve any.... she said no LOL
      I'm on hold while she goes to talk to someone else !
      Last edited by spitz; 05-01-12 at 06:36 PM.

    9. #8
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      Re: Some websites not loading

      Could be down to the power cuts.

      BBC News - Storms leave thousands without power across England

      I am having problems accessing sites today.

    10. #9
      MiKE0nE's Avatar
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      Re: Some websites not loading

      I'm also from the north east, Sunderland here. Been on the phone to sky I have the same issues as all of you guys where a lot of sites are timing out. Sky basically said it is a problem at their end and are working on a fix, she also said that they didn't know what is causing it lol.

      I decided to join the site as it was the only place I could find people with this similar issue, Hopefully it will be sorted soon.

      Out of curiosity does anyone have issues with youtube playback atm when switching between video resolutions? mine is buggy as hell I was hoping it had something to do with this issue and is not my PC as I have just built this rig, appreciate any feed back on this thnx.

    11. #10
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      Re: Some websites not loading

      Im in Bedlington, Northumberland and have this exact problem, anyone had any success with fixing this issue yet?

     

     
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