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    My Connection - how can I get pings improved

    This is a discussion on My Connection - how can I get pings improved within the Sky Broadband help forums, part of the Sky Broadband help and support category; If you have a BT Junction box then it will be visible. It is a possibility that you are getting ...

    1. #11
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
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      Re: My Connection - how can I get pings improved

      If you have a BT Junction box then it will be visible.

      It is a possibility that you are getting some REIN interference. If this is the case then tracing the line back towards your telephone exchange could be useful.

      ::. Kitz - REIN .::

      A cordless phone can either suppress or introduce the noise that you are listening to, so it must be a corded phone.

      As a point of safety, it is recommended that you have a corded phone connected at all times. Turn the ringer off if you like though. Should you have a power cut in your home then you won't be able to call the emergency services with a cordless phone.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms


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    3. #12
      kingcreech's Avatar
      kingcreech is offline Sky User Member
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      Just phones sky and I'm now on the gamer profile, the lady tried to fob me off at first but then put me on hold for 10 mins, came back to me and all was done.

      Pinged NBC and now getting 32ms with no loss.

      Not sure if I got mixed up with attenuation changing, think it could be the noise margin. Will monitor and update.

      Cheers for the help scubbie


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    4. #13
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
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      Re: My Connection - how can I get pings improved

      No problem.

      Please post your current stats so that we have something to compare, should anything play up later. It will also allow us to see whether a good job has been done.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    5. #14
      kingcreech's Avatar
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      Will paste them up shortly.


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    6. #15
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      My Connection - how can I get pings improved-imageuploadedbytapatalk1326232575.064663.jpg

      Stats above from new setup


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    7. #16
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
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      Re: My Connection - how can I get pings improved

      For your connection they look good. Do keep any eye on the figures though. You may wish to download and install Router Stats Lite. I do not know if it will work with your router though.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    8. #17
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      Cheers scubbie


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