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    Here to help

    This is a discussion on Here to help within the Sky Broadband help forums, part of the Sky Broadband help and support category; Done a few speedtest results as well sorry....

    1. #21
      boothy_08's Avatar
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      Re: Here to help

      Done a few speedtest results as well sorry.


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    3. #22
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      Angry Re: Here to help

      Yes I am on a virgin connection Virgin 100MB with 5-8ms Latency and 0-2ms Jitter. TBH I think Sky is a removedwhen it comes to broadband. Specially when a lot of their tech support are based in India (Them B5 & B6 guys) and cause horrendous problems for customer on top of the ones they already have.

      YES I am on virgin and YES I work for sky. I have access to tools such as penfold, swish, lama IRIS, Chordiant ETC.

      I am based in Northern Ireland. All I wanted to do was help but if this is how I will be treated then thanks a lot for the welcome all.
      Last edited by reddwarfcrew; 17-12-11 at 02:40 AM. Reason: inappropriate language removed

    4. #23
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      Re: Here to help

      Your a lier, how can you work for sky and diss them and use language like that? No need for that kind of language. What kind of tools are they? Never heard of them in my life. So get gone we dont want you on this website talking your trash. I got 9ms to sky's DNS, well done 5ms to virgins DNS, i get 4ms to Virgins DNS, not always, but sometimes.

    5. #24
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      Re: Here to help

      Quote Originally Posted by HillaryKnowles View Post
      We just know more about broadband than both teams and have had more training than them, whenever they have a question they turn to us
      I've worked nearly four years at Sky. T1, CST, gate-keeping, floor support, handling escalated calls and more.

      No harm meant, but I've had quite a bit of training in my time working at Sky and I feel slightly insulted that you come on this forum stating you're the highest point of escalation. You're not.

    6. #25
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      Re: Here to help

      Who cares about ping and speed anyway? I dont download, so i dont need speed. As for ping, i dont really care about that either, its just the internet. I use my xbox online, if i get no lag then i dont care.

    7. #26
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      Re: Here to help

      well do ur research then if you dont know what them tools are

    8. #27
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      Re: Here to help

      What i do like to do though is help people who have problems with there internet. I joined this website in 2008 and since then have learned a lot from users on here. Now i join in and help other people with there connections.

    9. #28
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      Re: Here to help

      Your not from Northern Ireland.

    10. #29
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      Re: Here to help

      thread closed as it's going nowhere.

      to the OP. If you are genuine then please have a think about how to approach members. We always welcome both official and unofficial employee on the forum but equally it should be done in an apprropriate way.

      As an employee posting in an unofficial capacity, you do risk your own job. Please feel free to offer constructive support to members on the forum when they post problems.

      However, please do not take any support to Private Message.

      To forum members, please never disclose any personal details when asking or receiveing support, this should only ever be done through proper contact with sky.

      Thanks

      Steve.

     

     
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