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    Sky BB - Can someone diagnose my slow line?

    This is a discussion on Sky BB - Can someone diagnose my slow line? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Yeah, under VCOP (the ofcom link above), you can cancel without penalty if the ISP can't resolve it. I can ...

    1. #11
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      Re: Sky BB - Can someone diagnose my slow line?

      Yeah, under VCOP (the ofcom link above), you can cancel without penalty if the ISP can't resolve it. I can only see two other things that can be done here, both requiring another call to Sky - 1. Sky reprofiling the line. If unable to achieve the 4mbps quoted, then 2. Booking another broadband engineer visit.


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    3. #12
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      Re: Sky BB - Can someone diagnose my slow line?

      Quote Originally Posted by User05 View Post
      Yeah, under VCOP (the ofcom link above), you can cancel without penalty if the ISP can't resolve it. I can only see two other things that can be done here, both requiring another call to Sky - 1. Sky reprofiling the line. If unable to achieve the 4mbps quoted, then 2. Booking another broadband engineer visit.
      Ok. What could the engineer do that he couldn't today? Is there more to be done?


      Also what is reprofiling?


      Thank you for the support !

    4. #13
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      Re: Sky BB - Can someone diagnose my slow line?

      Quote Originally Posted by CraiGDaniel View Post
      Ok. What could the engineer do that he couldn't today? Is there more to be done?
      That'd be for Openreach to diagnose, I guess.

      Quote Originally Posted by CraiGDaniel View Post
      Also what is reprofiling?
      Reconfiguring the line. Given your stats, I'd doubt you'd see 4mbps by reconfiguring, but it's worth a try to see how it ends up. If you've synced at 3mbps previously after someone uncapped the line, then you should be able to at least get there again hopefully.

     

     
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