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    Speed really slow.....

    This is a discussion on Speed really slow..... within the Sky Broadband help forums, part of the Sky Broadband help and support category; been having problems like this for ages, getting really slow speeds, no higher than 9,78, even though it says in ...

    1. #1
      jakewc2's Avatar
      jakewc2 is offline Sky User Member
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      Speed really slow.....

      been having problems like this for ages, getting really slow speeds, no higher than 9,78, even though it says in my router page that I am supposed to be getting 19 and above megs.......contacted support they tell that the speed tests are useless and dont give any correct information, o wont take what I say on board, as far as they are concerned, I am getting 19 and above megs speeds.......is there anything I can do to sort this out?

      Thanks

      jakewc2


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    3. #2
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      Re: Speed really slow.....

      ok, jut noticed your speed test shows me at 15mbs, which is higher than any of the other speed tests I have used......I am still slow for what I should get....they tell me I can get 22mbs and I'm set at 21mbs, the upload speeds are a lot slower showing on your soeed test, on others I am getting over 80mbs upload speeds......

    4. #3
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      Re: Speed really slow.....

      If your router is showing that you have around 19,000 kbps on the downstream connection, then that result looks just fine.

      Speed tests vary a huge amount, depending on when you take them and how you are connected to the router. WiFi will always come out badly compared to a wired connection.

      Always ensure that nothing else is running at the same time and run two or three tests to each server.

      As for you router's stats, it might help us to see them all:

      How to get your router statistics

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

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      Re: Speed really slow.....

      The speed you see on the router is the sync speed, not the download speed, some at Sky do not realise this and feed you bull. The actual download speed will be 10-15% lower than the sync speed, due to line overheads. This can also be substatially reduced if you are using wireless.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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