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    Terrible 0.1 MB Internet With Sky Unlimited

    This is a discussion on Terrible 0.1 MB Internet With Sky Unlimited within the Sky Broadband help forums, part of the Sky Broadband help and support category; I don't understand this at all. I posted a thread a while ago and no one gave me a concrete ...

    1. #1
      Guardaviewer's Avatar
      Guardaviewer is offline Sky User Member
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      Smile Terrible 0.1 MB Internet With Sky Unlimited

      I don't understand this at all. I posted a thread a while ago and no one gave me a concrete solution as to how to solve my 0.1 MB internet speed - except that it was 0.2 MB back then.

      The pattern goes like this - 1 month/a few weeks the connection is 0.5 MB (which is really quite good because there's no ping in online games... unless someone is browsing - so I'm happy... sort of), then it goes to 0.1 MB/0.2 MB for a month/a few weeks, rinse and repeat.

      I am not being throttled.

      I am 1 mile from my landline, which is bad of course, but my internet is not consistently 0.5 MB which is what I should be getting ALL the time.
      The people in my area, even just down the road, get 1.4 MB even though they have Sky internet too, not Unlimited though. I checked this online. Oddly, a BT customer a little further away gets 4 MB, even though my line is BT.

      This internet is a headache. Any solutions? (I must stress that there is nothing wrong with how I have laid out my cables, or connected my phone line to the box thing or whatever, so do not make solutions requiring these to be tampered with.)


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    3. #2
      IWasNotTheEnemy's Avatar
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      Re: Terrible 0.1 MB Internet With Sky Unlimited

      Stats please
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
      Guardaviewer's Avatar
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      Re: Terrible 0.1 MB Internet With Sky Unlimited

      Quote Originally Posted by IWasNotTheEnemy View Post
      Stats please
      Sure. Here it is.

      stats.png picture by Guardaviewer - Photobucket

    5. #4
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      Re: Terrible 0.1 MB Internet With Sky Unlimited

      Looks like you are on sky connect too.
      This will be because sky do not have their own equipment in the exchange so you have to use BT's and will experience poor speeds anyway even if the sync was higher than it currently is.
      You do have problem with your line by the looks of it, can you try the test socket behind the faceplate and repost the stats?

    6. #5
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      Re: Terrible 0.1 MB Internet With Sky Unlimited

      First a couple of questions:

      Could you plug the microfilter into the Test Socket, with nothing else other that the Sky router and the short grey ADSL lead supplied with the router connected to the microfilter. This especially includes any Sky STB that is connected to your telephone line

      Can you then please take the new stats and post these on the forum.

      At the moment I suspect that there is something else going on and not to do with Sky BB Connect.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    7. #6
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      Re: Terrible 0.1 MB Internet With Sky Unlimited

      I don't think you are on Connect, G.dmt which you would be on does not allow the router to show the full attenuation, only a maximum of 63.5db. You are on ADSL2+ which allows the full figure to be shown.

      You have a very long bad line all you can do is call Sky and see if they can do anything about it. You could ask them to try your line on G.DMT(ADSL1) this often performs better on long lines, but to be honest I doubt if it will make much difference.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


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      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

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    8. #7
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      Re: Terrible 0.1 MB Internet With Sky Unlimited

      Your right mate, i was thinking that he was on sky connect because the upload speed was at 448kbps, but yeah the attenuation is higher than the maximum G.DMT would report it to be.

    9. #8
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      Re: Terrible 0.1 MB Internet With Sky Unlimited

      The only thing I would suggest for faster speeds is to see if fibre optic broadband is available in your area either with Virgin Media or BT Vision.

    10. #9
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      Re: Terrible 0.1 MB Internet With Sky Unlimited

      Just in case, could I remind people that a common cause of very low connection speeds is having something connected to the telephone line which is not filtered.

      This is why I ask the OP to post the stats from the test socket.

      There was also another member earlier this year who had an alarm connected incorrectly behind the master socket. This is what reduced his ADSL connection.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    11. #10
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      Re: Terrible 0.1 MB Internet With Sky Unlimited

      Don't go with virgin if its available in your area, I just moved from sky to virgin and wish I never did, the service is poor, pings are allover the place and never stable speeds, i see 10Mbps after 1am till the morning and thats it. BT Infinity is the only other option if you want higher speeds than what your getting now and if you want it to be reliable.

     

     
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