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    new sky bb set up

    This is a discussion on new sky bb set up within the Sky Broadband help forums, part of the Sky Broadband help and support category; sorry lads, was on the phone as you were posting, now on the 20mb profile (i was given direct telephone ...

    1. #41
      lee2010's Avatar
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      Re: new sky bb set up

      sorry lads, was on the phone as you were posting, now on the 20mb profile (i was given direct telephone number to bb tier 2 other day, so can get straight through lol)

      he confirmed theres no major errors that he can see on this profile:


      ADSL Link
      Downstream
      Upstream

      Connection Speed
      7869 kbps
      1116 kbps

      Line Attenuation
      35.5 dB
      20.9 dB

      Noise Margin
      6.9 dB
      8.0 dB


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    3. #42
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      Re: new sky bb set up

      I think that confirms you are getting as much as your line will support at the moment.

      TomD


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    4. #43
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      Re: new sky bb set up

      yes, lets hope open reach find a problem that can be fixed, its nice to know im fully uncapped, and anything open reach can do (new line from pole etc) will alow my router to sync higher now im uncapped.

    5. #44
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      Re: new sky bb set up

      Quote Originally Posted by lee2010 View Post
      (i was given direct telephone number to bb tier 2 other day, so can get straight through lol
      That won't stay active for long...

      As I stated before, you might just have a bad line which OR won't do anything about. They won't relay a cable from exchange to house to appease one customer
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    6. #45
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      Re: new sky bb set up

      Different process from back in the day, IWNTE. There's a direct number to get through for repeat contacts.

    7. #46
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      Re: new sky bb set up

      I stand corrected then. Big mistake if you ask me, though. One number gets out and all hell will break loose

      Do Sky still draw a line on how much will be spent fixing an issue before it becomes uneconomical?
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    8. #47
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      Re: new sky bb set up

      lol, and no pms please asking for this number im keeping it private.

      there is a noise margin fault on my line somewhere, even sky confirmed i should be getting much higher then 8mb.

      the least they can try is a new cable from the pole to my house as well as what ever they do, ive just moved in and can see no sky routers in this street and dont no anyone yet, or id be cheeky and go knock on the door and ask if they minded if i inspected there "noise margin".

      the other day it was going up to 10db, like i say im not settling on the current speed just yet until every possible avenue has been explored.

    9. #48
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      Re: new sky bb set up

      just had 30 credit applied to my account for the phone troubles, and a full month line rental refund, they also just rang me back to confim bb open reach visit on thursday, cant fault sky at all.

      also when i ring them on any of there numbers, i get a messgae saying as i have problems with services my phone call is been prioritised, and a advisor anserws within seconds (and a uk based advisor at that)

    10. #49
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      Re: new sky bb set up

      Just cause the theory would suggest you should get more in some cases the line just can't do it. Perhaps it's part aluminium? Perhaps it's old underground cable? It can be very hard to pin point
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    11. #50
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      Re: new sky bb set up

      if a neighbour had sky bb we would soon find out, ie if there noise margin was roughy the same id accept the 8mb

      as you can see from earlier posts the noise margin also hits 10db, i will only accept 8mb once open reach confirm there is no problems on my line or exchange, which his equipment should tell him.

      a noise margin of 10 db to 5 db indicates line issues some where.

      time will tell

     

     
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