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    new sky bb set up

    This is a discussion on new sky bb set up within the Sky Broadband help forums, part of the Sky Broadband help and support category; just spoke to sky again, they are under the impression that my bb is down, they can not see me ...

    1. #21
      lee2010's Avatar
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      Re: new sky bb set up

      just spoke to sky again, they are under the impression that my bb is down, they can not see me on there systems and refuse to belive my bb connection is active, what the hell, they also said ny router last connected and has been syncing at 4mb?? strage as its constantly syncin at 7mb.


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    3. #22
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      Re: new sky bb set up

      I think you have been fobbed of by the one that said it was switched off ready to move. One of your wires is disconnected which allows broadband to work but not the phone. I don't think this has anything to do with your line being switched, but no doubt you will find out tomorrow.

      TomD


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      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #23
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      Re: new sky bb set up

      time will tell mate

    5. #24
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      Re: new sky bb set up

      phone line fixed, noise gone from phone, however this is now th bb stats:

      ADSL Link
      Downstream
      Upstream

      Connection Speed
      4095 kbps
      606 kbps

      Line Attenuation
      35.5 dB
      20.9 dB

      Noise Margin
      7.9 dB
      16.7 dB


      not happy one bit, time to reprt a bb fault i think

    6. #25
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      Re: new sky bb set up

      Flip side is you just have a poor line. Something to consider
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    7. #26
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      Re: new sky bb set up

      it will have to be fixed, no way on this earth im having a 4mb sync, no way im having a 7mb sync either, they will have to find the source of the noise on the line.

    8. #27
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      Re: new sky bb set up

      It looks to me like DLM training has restarted, but there does not seem to be a lot of room for improvement. The stats are worse now than before the line was 'fixed'

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #28
      lee2010's Avatar
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      Re: new sky bb set up

      im phoning them in a min, i want dlm training stopped, its already been running for 13 days, not having it run another 10, hitting christmas then having to wait for holidays to end before they start looking into the problem.

      looks like the upload rate can be fully uncapped, im looking for a 12mb sync on the download, so its time to get the ball rolling.

    10. #29
      Isitme's Avatar
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      Re: new sky bb set up

      im looking for a 12mb sync on the download, so its time to get the ball rolling.
      To be honest as your stats are now you do not have a snowballs, you will be lucky to get half that

      Unless you get Harry Potter as the advisor.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    11. #30
      lee2010's Avatar
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      Re: new sky bb set up

      isitme, do they only lift and shift the phone line, or can they also lift and shift the bb?

      the phone noise problem was easy to find as it was coming from the exchange.

      its possible there is a fault on the wire to the pole im thinking, they will have to send open reach out to check all possible faults on the bb, as open reach have not as yet checked anything apart from the exchange.

     

     
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