Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 2 of 2 FirstFirst 12
    Results 11 to 16 of 16

    My speed has dropped from around 8-10mb to 0.4mb

    This is a discussion on My speed has dropped from around 8-10mb to 0.4mb within the Sky Broadband help forums, part of the Sky Broadband help and support category; Whilst it may now be Saturday morning, I would be tempted to call again as waiting up to 80 hours ...

    1. #11
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,907
      Thanks
      812
      Thanked 2,195 Times in 2,065 Posts

      Re: My speed has dropped from around 8-10mb to 0.4mb

      Whilst it may now be Saturday morning, I would be tempted to call again as waiting up to 80 hours (i.e. 3 days & another 8 hours) is not acceptable.

      Be nice on the phone and hopefully you will get someone to look at the issue sooner.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms


    2. Advertisement
    3. #12
      User05's Avatar
      User05 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Fibre Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Dec 2008
      Posts
      3,030
      Thanks
      0
      Thanked 171 Times in 164 Posts

      Re: My speed has dropped from around 8-10mb to 0.4mb

      If there is a fault on the line, it needs logged to Openreach. Call back and confirm the fault has been logged. If so, 48 hours resolution is the typical time.

    4. #13
      chris9191's Avatar
      chris9191 is offline Sky User Member
      Exchange: 01772
      Broadband ISP: Sky Broadband Unlimited
      Router: Netgear V2 DG934G
      Sky TV: Sky+ HD
      Join Date
      Aug 2010
      Posts
      25
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: My speed has dropped from around 8-10mb to 0.4mb

      Update on this

      an engineer came round and went up the phone pole and fitted a new socket in the house, he said the fault was outside

      but now its working
      took them a week to sort out

      but they did come out on a sunday witch is not bad

    5. #14
      User05's Avatar
      User05 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Fibre Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Dec 2008
      Posts
      3,030
      Thanks
      0
      Thanked 171 Times in 164 Posts

      Re: My speed has dropped from around 8-10mb to 0.4mb

      How do your broadband stats look now?

    6. #15
      chris9191's Avatar
      chris9191 is offline Sky User Member
      Exchange: 01772
      Broadband ISP: Sky Broadband Unlimited
      Router: Netgear V2 DG934G
      Sky TV: Sky+ HD
      Join Date
      Aug 2010
      Posts
      25
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: My speed has dropped from around 8-10mb to 0.4mb



      i wonder if sky can can increase my speed now a new box has been fitted

    7. #16
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: My speed has dropped from around 8-10mb to 0.4mb

      I would not risk them making a mess of it. 11Mb is quite a good speed for your attenuation and the low noise margin shows you are getting as much as the line is capable of.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
    Page 2 of 2 FirstFirst 12

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION