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    Router will not stay synced

    This is a discussion on Router will not stay synced within the Sky Broadband help forums, part of the Sky Broadband help and support category; I can accept that. However my problem is not intermittent, it's pretty much a permanent fault now....

    1. #11
      amj.62's Avatar
      amj.62 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Connect
      Router: D-Link DSL-2640S
      Sky TV: Sky Basic
      Join Date
      Nov 2011
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      Re: Router will not stay synced

      I can accept that. However my problem is not intermittent, it's pretty much a permanent fault now.


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    3. #12
      craney13's Avatar
      craney13 is offline Sky User Member
      Exchange: Braintree
      Broadband ISP: Sky Broadband Unlimited
      Router:
      Sky TV: SkyHD box
      Join Date
      Aug 2009
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      Re: Router will not stay synced

      I feel for you i can imagine a intermitant fault must be so annoying. One thing i would like to mention is that alot of people on hear tend to have a little rant about the sky customer service but i must say i think they are pretty dam good compared to someone like talk talk.

      I had a similar issue like yourself very intermitant connection phoned up sky went through the normal tier one script which you just have to grin and bare my details got passed to CST and i recieved a phone call the next day and had an openreach engineer sent out within one day. I have personally had this service from sky with every new fault i have logged so i think at times they dont get the credit they deserve.

      As for CST as well they are again very helpful guys, if i want my line reconfigured i just call up CST direct and they do it there and then. I have just recently purchesed a billion 7800n router and its been rock solid and really is a top router all be it pricey.

      These are my stats for you with a max delay of 8 on my line

      Login: admin
      admin
      Password: XXXXX
      > adsl info --stats
      adsl info --stats
      adsl: ADSL driver and PHY status
      Status: Showtime
      Retrain Reason: 0
      Max: Upstream rate = 1004 Kbps, Downstream rate = 3360 Kbps
      Channel: INTR, Upstream rate = 832 Kbps, Downstream rate = 3072 Kbps

      Link Power State: L0
      Mode: G.DMT
      TPS-TC: ATM Mode
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 7.1 7.0
      Attn(dB): 62.0 31.5
      Pwr(dBm): 18.0 12.3
      G.dmt framing
      K: 97(0) 27
      R: 16 0
      S: 2 1
      D: 16 1
      Counters
      SF: 21405907 21406080
      SFErr: 906 2349
      RS: 727800850 0
      RSCorr: 5405772 0
      RSUnCorr: 3545 0

      HEC: 749 1698
      OCD: 1 0
      LCD: 0 0
      Total Cells: 2636351201 0
      Data Cells: 42869813 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 601 0
      SES: 0 0
      UAS: 12 12
      AS: 363903

      INP: 1.21 0.00
      PER: 1.75 1.75
      delay: 8.00 0.25
      OR: 32.00 32.00

      Bitswap: 14271 3

      Total time = 1 days 5 hours 5 min 18 sec
      FEC: 5405772 0
      CRC: 906 0
      ES: 601 0
      SES: 0 0
      UAS: 12 12
      LOS: 0 0
      LOF: 0 0
      Latest 15 minutes time = 5 min 18 sec
      FEC: 143 0
      CRC: 0 0
      ES: 0 0
      SES: 0 0
      UAS: 0 0
      LOS: 0 0
      LOF: 0 0
      Previous 15 minutes time = 15 min 0 sec
      FEC: 610 0
      CRC: 0 0
      ES: 0 0
      SES: 0 0
      UAS: 0 0
      LOS: 0 0
      LOF: 0 0
      Latest 1 day time = 5 hours 5 min 18 sec
      FEC: 579259 0
      CRC: 189 0
      ES: 88 0
      SES: 0 0
      UAS: 0 0
      LOS: 0 0
      LOF: 0 0
      Previous 1 day time = 24 hours 0 sec
      FEC: 2216524 0
      CRC: 218 0
      ES: 136 0
      SES: 0 0
      UAS: 0 0
      LOS: 0 0
      LOF: 0 0
      Since Link time = 4 days 5 hours 5 min 3 sec
      FEC: 5405772 0
      CRC: 906 2349
      ES: 601 0
      SES: 0 0
      UAS: 0 0
      LOS: 0 0
      LOF: 0 0

      Really hope you get it sorted mate good luck

     

     
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