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    Does this seem right?

    This is a discussion on Does this seem right? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi Guys, I have moved house a couple of weeks ago and I had Sky BB in my old house ...

    1. #1
      MichaelC's Avatar
      MichaelC is offline Sky User Member
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      Does this seem right?

      Hi Guys,

      I have moved house a couple of weeks ago and I had Sky BB in my old house and I've moved it across and I used to get 18MB and loved the speed.

      I realise speed is dependant on where you compared to the exchange etc etc

      I am currently getting around 6MB and wanted to know if these stats relate to the speed or if there is any more in there...

      ADSL Link Downstream Upstream
      Connection Speed 6143 kbps 721 kbps
      Line Attenuation 31.5db 18.1db
      Noise Margin 9.5db 8.5db

      Thanks in advance


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    3. #2
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
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      Re: Does this seem right?

      You still have room for improvement. If DLM is still running, then you should expect to attain a connection speed of 12Mb to 14Mb according to the tool on this site.

      In the mean time, if you haven't already done so, make the most of your connection by fitting a filtered faceplate and using on;y the short grey ADSL lead supplied with the Sky router.

      How do you know if the DLM process has completed or not? Take a look at the WAN Uptime. If your connection was reset during the early hours of the morning, then it is still running.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. #3
      MichaelC's Avatar
      MichaelC is offline Sky User Member
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      Re: Does this seem right?

      I'm having some strange problems actually, they seem to of gone away but now there back...

      Sometimes I loose the internet or it goes really really slow and I try to log on to the router to see if anything is going on or to reset it and it takes ages to load the page for the router and some times it won't load at all unless I turn the router on and off.

      Plus I have been getting speeds of like 12kbs and a lot of the time I'm getting around 150kbs.

      I unplugged everything earlier and after I put it back in I started getting 600kbs again.

      I think I might be still on DLM? Will that cause the erratic speeds?

    5. #4
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
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      Re: Does this seem right?

      Such dramatic changes in speed can be caused by several potential issues.

      The first one to check IMHO would be your telephone line.

      Could you plug a corded telephone into your Test Socket, dial '1' and listen carefully for any noise. Specifically you may hear a faint high-pitched hissing noise, but any crackling is a bad sign.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    6. #5
      MichaelC's Avatar
      MichaelC is offline Sky User Member
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      Re: Does this seem right?

      Thanks the reply.

      I tried putting my phone in the test socket and there wasn't any crackling.

      I have phoned sky and they have upped my speed to 12mb which is great.

      I still have a weird speed problem though, it starts off fine for an hour or so then the speed gets down to barely anything like 6kbs and then I can't login to the router, it just hangs whilst the page is loading.

      Then I power it off and all is fine again full speed etc

      I'm guessing the router is faulty, it's the D Link sky router, I'm tempted to get my own N router...
      Last edited by MichaelC; 20-11-11 at 08:38 PM.

    7. #6
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
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      Re: Does this seem right?

      I was hoping that you would have found a fault on the line as this would have been simple enough for BTO to repair.

      A faulty router or PSU is certainly a possibility.

      Rather than run out and get yourself a new router, it there a chance that you could borrow a router from a friend first?

      If it is a router which is dieing, then you can either get the new Sagem 2504N from Sky or your own router.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     

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