Hi there, been having alot of disconnects lately and was advised to do a pathping.
Here are the results:

Tracing route to 195.12.242.173 over a maximum of 30 hops

0 NYC1 [192.168.0.2]
1 192.168.0.1
2 cr0.swptb.uk.easynet.net [87.87.251.26]
3 ip-87-87-156-193.easynet.co.uk [87.87.156.193]
4 te0-6-0-7.er10.thlon.ov.easynet.net [89.200.134.221]
5 ldn-b5-link.telia.net [80.239.193.109]
6 ldn-bb2-link.telia.net [213.155.130.48]
7 prs-bb2-link.telia.net [80.91.247.240]
8 ffm-bb2-link.telia.net [80.91.246.184]
9 ffm-b10-link.telia.net [80.91.251.126]
10 * * *
Computing statistics for 225 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 NYC1 [192.168.0.2]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1
0/ 100 = 0% |
2 36ms 0/ 100 = 0% 0/ 100 = 0% cr0.swptb.uk.easynet.net [87.87.251.26]
0/ 100 = 0% |
3 27ms 91/ 100 = 91% 91/ 100 = 91% ip-87-87-156-193.easynet.co.uk [87.87.156.193]
0/ 100 = 0% |
4 --- 100/ 100 =100% 100/ 100 =100% te0-6-0-7.er10.thlon.ov.easynet.net [89.200.134.221]
0/ 100 = 0% |
5 34ms 0/ 100 = 0% 0/ 100 = 0% ldn-b5-link.telia.net [80.239.193.109]
0/ 100 = 0% |
6 40ms 0/ 100 = 0% 0/ 100 = 0% ldn-bb2-link.telia.net [213.155.130.48]
0/ 100 = 0% |
7 44ms 0/ 100 = 0% 0/ 100 = 0% prs-bb2-link.telia.net [80.91.247.240]
0/ 100 = 0% |
8 54ms 0/ 100 = 0% 0/ 100 = 0% ffm-bb2-link.telia.net [80.91.246.184]
0/ 100 = 0% |
9 54ms 0/ 100 = 0% 0/ 100 = 0% ffm-b10-link.telia.net [80.91.251.126]

Trace complete.

As you can see there is alot of packetloss. That pathping was from last night.

Another one I did today:


Tracing route to 195.12.242.173 over a maximum of 30 hops

0 NYC1 [192.168.0.2]
1 192.168.0.1
2 cr0.swptb.uk.easynet.net [87.87.251.26]
3 ip-87-87-156-193.easynet.co.uk [87.87.156.193]
4 te0-6-0-5.er10.thlon.ov.easynet.net [89.200.134.219]
5 ldn-b5-link.telia.net [80.239.193.109]
6 ldn-bb2-link.telia.net [213.155.133.226]
7 prs-bb2-link.telia.net [80.91.247.240]
8 ffm-bb2-link.telia.net [80.91.246.184]
9 ffm-b10-link.telia.net [213.155.130.122]
10 * * *
Computing statistics for 225 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 NYC1 [192.168.0.2]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1
0/ 100 = 0% |
2 31ms 0/ 100 = 0% 0/ 100 = 0% cr0.swptb.uk.easynet.net [87.87.251.26]
0/ 100 = 0% |
3 24ms 94/ 100 = 94% 94/ 100 = 94% ip-87-87-156-193.easynet.co.uk [87.87.156.193]
0/ 100 = 0% |
4 --- 100/ 100 =100% 100/ 100 =100% te0-6-0-5.er10.thlon.ov.easynet.net [89.200.134.219]
0/ 100 = 0% |
5 34ms 0/ 100 = 0% 0/ 100 = 0% ldn-b5-link.telia.net [80.239.193.109]
0/ 100 = 0% |
6 41ms 0/ 100 = 0% 0/ 100 = 0% ldn-bb2-link.telia.net [213.155.133.226]
0/ 100 = 0% |
7 42ms 0/ 100 = 0% 0/ 100 = 0% prs-bb2-link.telia.net [80.91.247.240]
0/ 100 = 0% |
8 53ms 0/ 100 = 0% 0/ 100 = 0% ffm-bb2-link.telia.net [80.91.246.184]
0/ 100 = 0% |
9 52ms 0/ 100 = 0% 0/ 100 = 0% ffm-b10-link.telia.net [213.155.130.122]

Trace complete.

Just wondering how I can go about getting this information to someone at sky who knows what to do with it? I've used the phone service in the past and spend hours talking to level 1 technicians who wouldn't know what to do with this information.

Any advice would be appreciated.

Thanks.