Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 9 of 9

    Haven't been online hardly at all, orange light!

    This is a discussion on Haven't been online hardly at all, orange light! within the Sky Broadband help forums, part of the Sky Broadband help and support category; 1) Broadband unlimited was activated on Tuesday 15th November when i moved into my new flat, Line stats and speed ...

    1. #1
      BLOODUK's Avatar
      BLOODUK is offline Sky User Member
      Exchange: Herne Bay
      Broadband ISP: Sky Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Everything
      Join Date
      Jun 2009
      Location
      Kent
      Posts
      271
      Thanks
      5
      Thanked 1 Time in 1 Post

      Haven't been online hardly at all, orange light!

      1) Broadband unlimited was activated on Tuesday 15th November when i moved into my new flat, Line stats and speed looked good 4mbit in the 30mins of testing, however ping to any uk town was 70ms!



      2) Stayed over at family till Thursday, When I arrived at my flat orange light was flashing every second


      3) Fit a brand new faceplate with inbuilt filter, reconnected broadband and Solid Green Light



      4) Friday Orange light again , this time it's staying orange and no amount of resetting will turn it green



      It shows



      Connected : 9326kbps down / 950kbps up

      Broadband Connection : Disconnected



      If you try to use the admin settings to retry the connection to the broadband it says Connecting....... Access Denied



      Sky have said it could be an exchange fault in Herne Bay, however they've had no comeback and no fault listing with the exchange. But they did say to me, It's failing to connect to the network.


    2. Advertisement
    3. #2
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
      Exchange: LWWIL
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Now TV
      Join Date
      Apr 2007
      Location
      London
      Posts
      9,374
      Thanks
      3
      Thanked 122 Times in 121 Posts

      Re: Haven't been online hardly at all, orange light!

      Which router you using - Sky's or your own?
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,895
      Thanks
      810
      Thanked 2,194 Times in 2,064 Posts

      Re: Haven't been online hardly at all, orange light!

      There are a couple of other factors which could be causing this problem.

      Whilst there have been no significant issues with the newest Sky router (Sagem 2504N), your profile indicates that you have the older Sagem 2504. This has a reputation for faulty PSUs.

      I would be tempted to find a friend and borrow their Sky router or, provided that it is an identical spec, use another PSU from a spare router.

      If the problem goes away, then let Sky know and ask for a new PSU (or router) to be sent to you.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    5. The Following User Says Thank You to Scubbie For This Useful Post:

      BLOODUK (18-11-11)

    6. #4
      BLOODUK's Avatar
      BLOODUK is offline Sky User Member
      Exchange: Herne Bay
      Broadband ISP: Sky Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Everything
      Join Date
      Jun 2009
      Location
      Kent
      Posts
      271
      Thanks
      5
      Thanked 1 Time in 1 Post

      Re: Haven't been online hardly at all, orange light!

      SKY, it's only a week old

    7. #5
      BLOODUK's Avatar
      BLOODUK is offline Sky User Member
      Exchange: Herne Bay
      Broadband ISP: Sky Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Everything
      Join Date
      Jun 2009
      Location
      Kent
      Posts
      271
      Thanks
      5
      Thanked 1 Time in 1 Post

      Re: Haven't been online hardly at all, orange light!

      Quote Originally Posted by Scubbie View Post
      There are a couple of other factors which could be causing this problem.

      Whilst there have been no significant issues with the newest Sky router (Sagem 2504N), your profile indicates that you have the older Sagem 2504. This has a reputation for faulty PSUs.

      I would be tempted to find a friend and borrow their Sky router or, provided that it is an identical spec, use another PSU from a spare router.

      If the problem goes away, then let Sky know and ask for a new PSU (or router) to be sent to you.
      I have the old router somewhere from when I used to be with sky at my parents, Would I have to hack into it and set the user/pass up as this is a new account with sky.

    8. #6
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,895
      Thanks
      810
      Thanked 2,194 Times in 2,064 Posts

      Re: Haven't been online hardly at all, orange light!

      Quote Originally Posted by BLOODUK View Post
      I have the old router somewhere from when I used to be with sky at my parents, Would I have to hack into it and set the user/pass up as this is a new account with sky.
      No.

      The login details are unique to the router, not to your account.

      A router becomes associated with your account by usage.

      Provided that your old router hasn't been locked out, it will work just fine. Sky very rarely do this.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    9. The Following User Says Thank You to Scubbie For This Useful Post:

      BLOODUK (18-11-11)

    10. #7
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
      Exchange: LWWIL
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Now TV
      Join Date
      Apr 2007
      Location
      London
      Posts
      9,374
      Thanks
      3
      Thanked 122 Times in 121 Posts

      Re: Haven't been online hardly at all, orange light!

      Don't need to hack anything, if it's a Sky router it'll work (assuming it's not been suspended at Sky's end)

      EDIT: Beaten to it
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    11. The Following User Says Thank You to IWasNotTheEnemy For This Useful Post:

      BLOODUK (18-11-11)

    12. #8
      BLOODUK's Avatar
      BLOODUK is offline Sky User Member
      Exchange: Herne Bay
      Broadband ISP: Sky Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Everything
      Join Date
      Jun 2009
      Location
      Kent
      Posts
      271
      Thanks
      5
      Thanked 1 Time in 1 Post

      Re: Haven't been online hardly at all, orange light!

      Thanks All, just read this..

      I can confirm Sky Broadband and phones are currently down in Herne Bay. Very frustrating! Matt, Poorly PCs

    13. #9
      BLOODUK's Avatar
      BLOODUK is offline Sky User Member
      Exchange: Herne Bay
      Broadband ISP: Sky Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Everything
      Join Date
      Jun 2009
      Location
      Kent
      Posts
      271
      Thanks
      5
      Thanked 1 Time in 1 Post

      Re: Haven't been online hardly at all, orange light!

      Hi Folks,



      I can confirm on the back of your reports there currently is an outage in the Herne Bay area. We have engineers currently working on the fault and as soon as I have an update I'll be back.



      I apologise for the inconvenience this may cause and thank you for your patience.



      Cheers
      Andy
      Sky Knowledge Advisor

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION