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    Slow connection

    This is a discussion on Slow connection within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi to you all, new member and been looking at your available speeds.I am bit /lot peeved about mine, its ...

    1. #1
      teal19's Avatar
      teal19 is offline Sky User Member
      Exchange: 01424
      Broadband ISP: Sky Broadband Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Nov 2011
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      Slow connection

      Hi to you all, new member and been looking at your available speeds.I am bit /lot peeved about mine, its so slow so went on one of the speed dials and it read, download 4824kb and upload 811 kb. Sometimes up comes the window "no Internet available".

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    3. #2
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Near Portsmouth
      Thanked 2,202 Times in 2,072 Posts

      Re: Slow connection

      Could you post all your router's stats please, with the connection times as well?

      How to get your router statistics

      Next could you see if you can connect the router to your Test Socket with just the microfilter and short grey ADSL lead supplied with the router by Sky? When you have done this, take the stats again and post these so that we can compare the figures.

      Whilst using the test socket, could you please check that all your extensions (if you have any) are dead.

      Finally, using a corded telephone, could you plug just the telephone into the Test Socket, dial '1' and listen carefully for any noise. Ideally it should be silent, with perhaps a faint hiss. There should be no crackling or large hissing noise.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms



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