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    Some websites not loading or timing out

    This is a discussion on Some websites not loading or timing out within the Sky Broadband help forums, part of the Sky Broadband help and support category; Got in straight away....

    1. #41
      Scubbie's Avatar
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      Re: Some websites not loading or timing out

      Got in straight away.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms


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    3. #42
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      Re: Some websites not loading or timing out

      Works for me too, Unlimited on SVBN, using OpenDNS servers.
      208.67.222.222
      208.67.220.220

      I doubt if it will help, but you could try putting these into your laptop.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


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    4. #43
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      Re: Some websites not loading or timing out

      Thanks for the all the checks and suggestions - much appreciated!

      Quote Originally Posted by NewsreadeR View Post
      Possible firewall issue at home?
      I don't think that it's the router as I've checked the settings and no sites are being blocked.

      Quote Originally Posted by Isitme View Post
      Works for me too, Unlimited on SVBN, using OpenDNS servers.
      208.67.222.222
      208.67.220.220

      I doubt if it will help, but you could try putting these into your laptop.
      The site is actually being blocked on four machines now (2 laptops, 1 desktop and a phone) so I don't think that it's the individual settings on a particular computer. The desktop has recently been repaired and so wasn't part of the network when the problem first occurred but when I did set it up and connected it the site was still blocked.

      I'm therefore really stumped! It seems like it's a problem with the router blocking all traffic to one specific site (everything else is accessible) but the router doesn't show as blocking any sites.

      One thing, I think that the router has a button on it that restores factory settings (I'm at work at present so can't physically see it) - would it be worth giving that a go?

      Thanks.

    5. #44
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      Re: Some websites not loading or timing out

      The site is actually being blocked on four machines now (2 laptops, 1 desktop and a phone) so I don't think that it's the individual settings on a particular computer.
      The DNS in the Sky router is pre-set and all devices connected to it will use the same DNS servers. To overcome this you have to set up the DNS severs on each machine which will then over-ride the router setting. I would try setting the address on one PC and see if it makes a difference.

      Resetting the router can sometimes cure blips so it is worth trying if nothing else is working. Remember this will wipe any personal settings you have put in such as passwords and ports forwarding, so back up your settings before you reset, this will help return the router to its previous state without having to do it manually..

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





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      Mahatatain (06-02-12)

    7. #45
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      Re: Some websites not loading or timing out

      Isitme,

      Thanks for this - I will give it a try this evening.

      Someone else suggested that I run traceroute (How to Use the Traceroute Command) and this gave the following response:

      "Unable to resolve target system name rpol.net"

      So it seems like the Sky DNS is not able to locate RPoL's registered entries for some reason. Is that something that Sky should be able to fix if I call customer support or do I need to set up the DNS servers as you outlined above?

      Thanks.

    8. #46
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      Re: Some websites not loading or timing out

      I would suggest you try manually putting the DNS servers into one PC and see if it works. It only takes a couple of minutes and will help confirm if it is the problem. Remember to reboot your PC after making the changes to ensure they are being applied. You could alternately use the flush DNS command if you are happy using the command prompt.


      Just had another thought. Some sites are reluctant to connect to Sky's 2.xxx.xxx.x addresses. Can you check your IP address?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. The Following User Says Thank You to Isitme For This Useful Post:

      Mahatatain (06-02-12)

    10. #47
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      Re: Some websites not loading or timing out

      Well I'm on a 2.120.x.x IP address , with the Sky DNS servers & I have no problems connecting or using traceroute.

    11. #48
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      Re: Some websites not loading or timing out

      If you are able to connect to RolePlay onLine! Welcome to RPoL that would rule out that potential problem. Very few servers now are refusing the '2' addresses.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    12. #49
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      Re: Some websites not loading or timing out

      Quote Originally Posted by Isitme View Post
      If you are able to connect to RolePlay onLine! Welcome to RPoL that would rule out that potential problem. Very few servers now are refusing the '2' addresses.
      Just successfully used that link.

    13. #50
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      Re: Some websites not loading or timing out

      don't know if this matters to anyone but i just clicked that link on my ps3 browser & got:

      The page cannot be displayed.

      The address you entered may not be correct, or a DNS error may have occurred. (80710102)

     

     
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