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    can't connect my phone or 3DS to wireless connection

    This is a discussion on can't connect my phone or 3DS to wireless connection within the Sky Broadband help forums, part of the Sky Broadband help and support category; i'm unable to connect anything bar my laptop to my wireless, i've tried my phone (HTC Desire) & my Nintendo ...

    1. #1
      beastkingblast's Avatar
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      Unhappy can't connect my phone or 3DS to wireless connection

      i'm unable to connect anything bar my laptop to my wireless, i've tried my phone (HTC Desire) & my Nintendo 3DSThey find the Sky connection fine, but seem unable to use the net/connection
      I've put in the correct password
      I remember when i set the laptop up I had to phone technical support & change a few details, IP address i think in the Network Managment in the Internet Protocol Version 4 (TCP/IPv4) if that helps
      Thanks guys


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    3. #2
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      Re: can't connect my phone or 3DS to wireless connection

      What router do you have? If it's a sagem or d-link, then log into the router (192.168.0.1 - username = admin : password = sky). Go to 'setup' in the top left. Change the channel from auto (on the sagems) or autoscan (d-link) to another channel and apply it.

      Try reconnecting after you've done that.

    4. #3
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      Re: can't connect my phone or 3DS to wireless connection

      it's a Sagemcom
      i'll try changing the channel now.....

    5. #4
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      Re: can't connect my phone or 3DS to wireless connection

      it has 13 channels (no auto setting)
      i'll try each one

      it has a Mode option with auto & the following options: 54g Auto, 54g Performance, 54g LRS, 802.11b Only
      i don't know if they make any difference

    6. #5
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      Re: can't connect my phone or 3DS to wireless connection

      i changed the settings to WEP as some sites suggested too, but it hasn't worked

    7. #6
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      Re: can't connect my phone or 3DS to wireless connection

      I've put in the correct password
      If you are using the default pass key, this is all capital letters, make sure you are entering them as such.

      If all of your devices are capable of wireless G, set it to '54g Performance'.

      You might also want to try disabling the security in the router completely. If you are able to connect then, it will confirm that it is a security problem. If this is the case change the pass key to one consisting of lower case letters only. Some devices do not like cap letters for some reason, although I did not think HTCs were among them.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #7
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      Re: can't connect my phone or 3DS to wireless connection

      i disabled security, but it still didn't work :-(

    9. #8
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      Re: can't connect my phone or 3DS to wireless connection

      Try resetting your router by pushing a pin into the reset hole for 10 secs or until the lights flash. If you have port forwarding set up, back up your settings before you do this.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    10. #9
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      Re: can't connect my phone or 3DS to wireless connection

      after turning off security?

    11. #10
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      Re: can't connect my phone or 3DS to wireless connection

      It does not matter, when reset it will return to the state you received it, with security enabled.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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