Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 2 of 2

    Sky capping me?

    This is a discussion on Sky capping me? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, Just under 2 weeks ago i was getting a speed of close to 5mb then DLM was running on ...

    1. #1
      Kash87's Avatar
      Kash87 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Max/Unlimited
      Router: Netgear V2 DG934G
      Sky TV: Sky Basic
      Join Date
      Nov 2009
      Posts
      28
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Sky capping me?

      Hi,

      Just under 2 weeks ago i was getting a speed of close to 5mb then DLM was running on my line (dont know why there wasnt anything wrong with my connection, atleast i didnt notice anything wrong with it) my speed went down to 3 mb. So i ring up sky today and ask them if DLM has finished running and they said it stopped running on the 13th october. I then told them that i was getting close to 5mb before dlm started, so they ran a few tests and said that 3mb is the fastest i can get on my line when clearly it isnt, so what gives?

      Here's my stats from the test socket.

      ADSL Link Downstream Upstream
      Connection Speed 3286 kbps 714 kbps
      Line Attenuation 49.5db 30.0db
      Noise Margin 7.1db 8.5db

      Before i rang them this morning my noise margin was around 12, it seemed to go down when they were checking my line.


    2. Advertisement
    3. #2
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Sky capping me?

      As things stand, that is about the most you can get. The near default noise margin shows that you are not being capped. If you were this figure would be higher. There may be a fault on your line which reduced your noise margin to such an extent that DLM kicked in to correct it.

      How is your voice line? Any bad noise, check by plugging a corded phone into your test socket and dial 1 digit. You should hear nothing except a very faint hiss at most.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION