Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 2 of 3 FirstFirst 123 LastLast
    Results 11 to 20 of 22

    New sky broadband - Very Slow!

    This is a discussion on New sky broadband - Very Slow! within the Sky Broadband help forums, part of the Sky Broadband help and support category; Since you are not connected to the faceplate, you can rule that one out....

    1. #11
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,895
      Thanks
      810
      Thanked 2,194 Times in 2,064 Posts

      Re: New sky broadband - Very Slow!

      Since you are not connected to the faceplate, you can rule that one out.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms


    2. Advertisement
    3. #12
      kiddo1000's Avatar
      kiddo1000 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagemcom 2504N
      Sky TV: Sky Basic
      Join Date
      Oct 2011
      Posts
      11
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: New sky broadband - Very Slow!

      Ive been looking to see if there are any patterns to my noise margin (becoming slightly obsessed tbh) using routerstats, as sometimes it can go up and down. The noise margin seems to be averaging about 12db but Ive noticed that if I use the phone it goes up to about 23db & then goes slowly back down. Is this normal, when the engineer comes on friday I was going to tell him what ive noticed but dont want to look completly stupid!

    4. #13
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: New sky broadband - Very Slow!

      The noise margin seems to be averaging about 12db but Ive noticed that if I use the phone it goes up to about 23db & then goes slowly back down
      That is one of the signs of a high resistance fault where some joint in the line is not making proper contact. Tell the engineer this and he should get a good idea of what is wrong.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    5. #14
      kiddo1000's Avatar
      kiddo1000 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagemcom 2504N
      Sky TV: Sky Basic
      Join Date
      Oct 2011
      Posts
      11
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: New sky broadband - Very Slow!

      Ok, thanks for letting me know, I will tell him on friday, hopefully he can find where the problem is!!

    6. #15
      kiddo1000's Avatar
      kiddo1000 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagemcom 2504N
      Sky TV: Sky Basic
      Join Date
      Oct 2011
      Posts
      11
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: New sky broadband - Very Slow!

      The engineer came, changed the wiring in my house & did some work at the cabinet. The noise margin was then stable at 30! I called sky who put me back on dlm for 10 days but have increased my speed for now, here are my stats, thanks for all the helpful advice!!

      System Up Time: 119:36:22
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 9000 9943 0 26264 649 0:03:44
      LAN Up 3648006 2824426 0 9059 44189 119:36:22
      WLAN Up 1578694 1257000 0 327 291 119:36:00
      ADSL Link Downstream Upstream
      Connection Speed 7527 kbps 412 kbps
      Line Attenuation 37.0 dB 20.7 dB
      Noise Margin 17.9 dB 24.5 dB

    7. #16
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: New sky broadband - Very Slow!

      If your router does not resync in the early hours, phone Sky again and ask them to configure your line for its best speed. They have a habit of saying one thing and doing another. Although it may work at times, I have seldom seen DLM working properly when started at a higher speed than 4 Mb, .

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #17
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,895
      Thanks
      810
      Thanked 2,194 Times in 2,064 Posts

      Re: New sky broadband - Very Slow!

      The Line Attenuation has shot up, but that could have been a result of the line being a problem. Hopefully someone who knows more about telephone lines will comment.

      Providing all goes well, you should now be able to get a 9-10Mb connection according to the tool on this site.

      SkyUser - Potential ADSL2 Line Speed Checker & Calculator

      As Tom has suggested, do give Sky a friendly call. Provided the person has access to the correct systems, they should be able to manually configure your connection. If they refuse (or can't) hang up & call again.

      Post the figures here once completed as occasionally some do forget the upstream connection too.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    9. #18
      kiddo1000's Avatar
      kiddo1000 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagemcom 2504N
      Sky TV: Sky Basic
      Join Date
      Oct 2011
      Posts
      11
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: New sky broadband - Very Slow!

      On the third time of ringing I finally got somewhere. I kept being told my line couldnt take anymore than 7.5mb and was then told I would have to be put on GDMT, the rep then went off and somehow got it on 12mbs! He swears he couldnt get the upstream any higher though as my line couldnt take it, although he did also say that about my downstream which doesnt seem to be true. My noise margin can drop to 5.5db now, will my speeds go down because of this? Here are my stats

      ROUTER STATISTICS

      System Up Time: 20:06:35
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 168238 314466 0 98 68918 0:29:20
      LAN Up 76855 1616 0 0 0 20:06:35
      WLAN Up 1285186 789843 0 1028672 44532 20:06:14
      ADSL Link Downstream Upstream
      Connection Speed 12991 kbps 671 kbps
      Line Attenuation 37.0 dB 20.7 dB
      Noise Margin 6.9 dB 16.0 dB

    10. #19
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,895
      Thanks
      810
      Thanked 2,194 Times in 2,064 Posts

      Re: New sky broadband - Very Slow!

      That is certainly looking a lot healthier.

      If you are happy with that then great. I would still suggest that there may be a little more room in the upstream connection though.

      The 7dB Noise Margin target applies to both sides (up & down).

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    11. #20
      kiddo1000's Avatar
      kiddo1000 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagemcom 2504N
      Sky TV: Sky Basic
      Join Date
      Oct 2011
      Posts
      11
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: New sky broadband - Very Slow!

      I would like a bit more upstream speed but was made to feel a bit greedy for asking for more so I will leave it a week or two then ask again!! Thanks again for your help!

     

     
    Page 2 of 3 FirstFirst 123 LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION