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    DLM finished, speed not as expected

    This is a discussion on DLM finished, speed not as expected within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi all I moved in to my current house on 30th September and my Sky B/B was activated on 11th ...

    1. #1
      myball123's Avatar
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      DLM finished, speed not as expected

      Hi all

      I moved in to my current house on 30th September and my Sky B/B was activated on 11th October.

      DLM started and speed was 4mb for a couple of days the went to 6.1 mb where it stayed up until yesterday.

      Yesterday, having read a load of posts here, I changed the filter on the phone socket to a brand new one which was supplied by Sky.

      Now my stats are as below:

      System Up Time 230:53:19
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 267369 452934 0 267 7382 23:26:05
      LAN 10M/100M 71014 0 0 14 0 230:53:16
      WLAN 11M/54M/108M 1930856 1181706 0 13221 643 48:08:59


      ADSL Link Downstream Upstream
      Connection Speed 5952 kbps 796 kbps
      Line Attenuation 31.5 db 17.9 db
      Noise Margin 6.3 db 12.5 db

      My letter from Sky told me to expect between 10 and 16 mb line speed. Before I changed the filter my noise margin was around 4.0db

      The router is plugged in to the main house socket in the hall (where the line comes in to the house) and is connected to the phone socket by the grey lead supplied by Sky.

      Do I need to contact Sky to get them to start DLM again or will the line gain speed over the next few days/weeks?

      Cheers all


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    3. #2
      Isitme's Avatar
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      Re: DLM finished, speed not as expected

      You should do much better. Please plug into the Test socket if you have one and post your stats
      How to test your ADSL in the Master Test Socket

      If you do not have a test socket, remove everything you have plugged into the phone circuit in every room, except the router and take your stats.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
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      Re: DLM finished, speed not as expected

      Ok here we go

      System Up Time 231:13:49
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 3489 4097 0 5951 29545 00:02:09
      LAN 10M/100M 71295 0 0 14 0 231:13:46
      WLAN 11M/54M/108M 1973199 1209416 0 13450 656 48:29:29


      ADSL Link Downstream Upstream
      Connection Speed 6143 kbps 796 kbps
      Line Attenuation 31.0 db 17.8 db
      Noise Margin 19.9 db 12.5 db

      Thanks for your reply.

    5. #4
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      Re: DLM finished, speed not as expected

      There's your problem -
      Noise Margin 6.3 db 12.5 db
      Noise Margin 19.9 db 12.5 db

      These figures show your internal wiring is interfering with your broadband. Buy, fit and use a filtered faceplate and your problem will be solved, your speed will about double.

      http://www.adslnation.com/products/xte2005.php

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
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      Re: DLM finished, speed not as expected

      Thanks again

      A quick one for you:

      The wiring from the test socket to the normal socket is 3 coloured wires.

      Is it those that are causing the problm?

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      Re: DLM finished, speed not as expected

      I have ordered the faceplate you suggested.

      I will post again in a few days once I have the faceplate installed.

      Thanks again for your help.

    8. #7
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      Re: DLM finished, speed not as expected

      The wiring from the test socket to the normal socket is 3 coloured wires.
      That is the wires going to your extensions. These should be connected to the same numbered terminals on the filtered faceplate.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #8
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      Re: DLM finished, speed not as expected

      Great, thanks for the advice.

      Hopefully the faceplate will turn up tomorrow (it has been dispatched) and I can crank up the speed.

    10. #9
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      Re: DLM finished, speed not as expected

      Faceplate has arrived and been fitted, stats as below.

      ADSL Link Downstream Upstream
      Connection Speed 6143 kbps 796 kbps
      Line Attenuation 31.0 db 18.9 db
      Noise Margin 16.4 db 11.9 db

      Will my line speed go up automatically or do I need to ring Sky?

    11. #10
      Isitme's Avatar
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      Re: DLM finished, speed not as expected

      You will need to ring Sky to get the cap lifted. Tell them you have made improvements to your phone wiring and would like your line reconfigured. If the first one says you can't get any more, keep calling till you get one with more than air between their ears.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





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      myball123 (23-10-11)

     

     
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