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    Upgrading to unlimited

    This is a discussion on Upgrading to unlimited within the Sky Broadband help forums, part of the Sky Broadband help and support category; I have a problem , me and the person i live with , decided to install , he wanted the ...

    1. #1
      merendas's Avatar
      merendas is offline Sky User Member
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      Upgrading to unlimited

      I have a problem , me and the person i live with , decided to install , he wanted the tv and i wanted the internet.

      I told him i was going to take care of it , but he decided to make the contract when he saw a sky representative on the streets(i wasn't with him )and his English isn't that good , long story short he installed the everyday lite broadband instead of the unlimited one.

      He told me he had installed the unlimited , i trusted him , and used the internet thinking i had unlimited , the problem is i already went over the limit of 2gb after i found out he put the wrong package.

      Will i have any problem's because of that or will sky do the upgrade automatically to unlimited because of going over the limit?


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    3. #2
      Scubbie's Avatar
      Scubbie is online now Sky User Moderator
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      Re: Upgrading to unlimited

      If you go over the limit too many times, Sky generally automatically upgrades your package from the Home Lite to Unlimited. Subsequent bills will reflect the increased subscriptions.

      Do double check that it is the Unlimited package that you have though. Sky Broadband Connect is supplied where Sky's LLU equipment is not available in your local telephone exchange or is full.

      You may wish to post your stats. This way we can often identify if you are on a particular service.

      How to get your router statistics

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. #3
      merendas's Avatar
      merendas is offline Sky User Member
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      Re: Upgrading to unlimited

      here are my stats:


      System Details
      Manufacturer Sagemcom
      Model Number F@ST2504n
      Firmware Version 5.23.1a4N
      ADSL Firmware Version A2pD030n.d23b

      Modem
      Modem Status Connected
      DownStream Connection Speed 4095 kbps
      UpStream Connection Speed 605 kbps
      VPI 0
      VCI 40

      ADSL Port
      Network Type MER
      IP Subnet Mask 255.255.255.255
      Domain Name Server 90.207.238.97 90.207.238.99


      LAN Port
      MAC Address xxxxxxxxxxxxxx
      IP Address 192.168.0.1
      DHCP On
      IP Subnet Mask 255.255.255.0


      Wireless Port
      Name (SSID) xxxxxxxxxxxxxxxxx
      Region Europe
      Current Channel 11
      Wireless AP enable
      Broadcast Name enable


      Attached Devices
      Unknown Wireless
      Unknown Cabled
      Last edited by merendas; 18-10-11 at 12:46 PM.

    5. #4
      Scubbie's Avatar
      Scubbie is online now Sky User Moderator
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      Re: Upgrading to unlimited

      You are on ADSL2+, which is what you will get from either Sky BB Home Lite or Unlimited.

      Note: You may wish to edit out the IP Address, MAC Address and the SSID from your last post.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

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      merendas (18-10-11)

    7. #5
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Upgrading to unlimited

      It looks like you may still be on DLM, please use the link Scubbie posted and post your stats.

      There is nothing to worry about really, if you go over the 2 Gb(which is not a lot nowadays) twice in a 6 month period you will be automatically upgraded to Unlimited.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





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      merendas (18-10-11)

     

     

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