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    Sagem @ light switching from amber to green

    This is a discussion on Sagem @ light switching from amber to green within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi all since yesterday morning I have been having problems with my modem which means I can't connect to the ...

    1. #1
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      Sagem @ light switching from amber to green

      Hi all since yesterday morning I have been having problems with my modem which means I can't connect to the Internet my modem is the dark grey sagem and the problems I am receiveing is that the @ light starts by flashing amber then a constant amber light, then this switches too green for all of 8 seconds then the process starts again and has been doing the same for hours on end. I have tried resetting the modem soft and hard, tried new filters but no joy. I have also rang sky but they just tell u stuff u have already tried. I have access to another modem which is a old orange modem Netgear N150 wireless modem DGN1000 and wondered my sky modem was fried would I be able to use this one. Any help would be greatly appreciated.


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    3. #2
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      Re: Sagem @ light switching from amber to green

      When the light is a constant solid amber, if you remove the dsl cable, does the internet light go off or stay on?

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      Re: Sagem @ light switching from amber to green

      The light goes off after about 8 secs and stays off

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      Re: Sagem @ light switching from amber to green

      You sure you're on Unlimited? What are your stats:

      How to get your router statistics

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      Re: Sagem @ light switching from amber to green

      I am not 100% sure it the Unlimited pack but will be able to find out tomorrow when the parents are back the stats are

      System Up Time: 5:52:33
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 33 4 0 0 0 0:00:07
      LAN * 15 0 0 0 0 5:52:33
      WLAN * 7492 3422 0 0 0 5:52:06
      ADSL Link Downstream Upstream
      Connection Speed 2546*kbps 791*kbps
      Line Attenuation 16.0*db 7.1*db
      Noise Margin 7.8*db 1.2*db
      Poll Interval: (secs)

    7. #6
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      Re: Sagem @ light switching from amber to green

      Just to confirm the package is the unlimited package and the stats from the statistics page change every 20 seconds due the connection dropping and reconnecting

    8. #7
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      Re: Sagem @ light switching from amber to green

      Likely looking at some huge wiring fault or a line fault. Do you have any issues or noise on the landline telephone?

      Assuming you have one in the property, take a set of stats from the test socket with just simply a filter and the short grey dsl cable that Sky provided running to the router. No extensions or other equipment whilst taking the stats:

      How to test your ADSL in the Master Test Socket

     

     

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