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    sick of being messed about,

    This is a discussion on sick of being messed about, within the Sky Broadband help forums, part of the Sky Broadband help and support category; Originally Posted by Isitme All phone lines are susceptible to faults, if they were not, many BTO engineers would be ...

    1. #11
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      Re: sick of being messed about,

      Quote Originally Posted by Isitme View Post
      All phone lines are susceptible to faults, if they were not, many BTO engineers would be out of a job. Your mention of Infinity is interesting, there are quite a few who have reported a drop in their performance since it was installed in their area. Whether this is due to the lines being disturbed by the work being done, or some other reason, I don't know.

      It could be the router, but as you have a fairly new one, that is unlikely. You must have had this as a replacement, do you still have the old one? If so, try it and see if it makes a difference.
      yes i had it as a replacement as the last one got broke by me, but i blagged a new one. im wondering if becasuie the speeds now comming out the exchange on to copper wires, as infinity isnt to the door, only to the nearest phone exhange, using exsiting wires. so effectivly shorting the distence to practicly 0 miles.

      but the thing is imi sure weve had infinty round here since june. but this doesnt make for this



      i was told tier 2 was involoved but should i call back to say the speed is crap, my phone runs quicker!


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    3. #12
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      Re: sick of being messed about,

      Your line is copper all the way to the exchange, you do not go on fibre to the exchange unless you are with BT Infinity or one of there resellers.
      You should call and ask them to configure your line and try it on G.DMT.

      TomD


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    4. #13
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      Re: sick of being messed about,

      I know this. Im saying bt users are. And this means theres loads more data coming from the exchange for them which would make for higher frequncies. Meaning i get more noise?

    5. #14
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      Re: sick of being messed about,

      I doubt very much if the data coming from the exchange on fibre has anything to do with the noise on your line. It is more likely to be a fault or just the poor condition of your line.

      TomD


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      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #15
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      Re: sick of being messed about,

      ok, called them yesterday, asked if they could reconfigure my line and go to g.dmt,
      but they refused and said becasue it had been esculated till today i had to wait for the enginers to contact me, but they havent, so do i ring them back or what?

      still running at 127kbps, cant get on xbox live. play online games so im getting very fed up!

    7. #16
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      Re: sick of being messed about,

      ok so have called them, he reconfigured and it showd 512kpbs, but then shoed my line could support 1mb, after he reconfigered again it showed 2mb.


      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN MER 856 314029 0 166153 302679360 0:02:31
      LAN Down 0 0 0 0 0 35:19:38
      WLAN Up 472840 438994 0 281222114 73863113 35:19:19
      ADSL Link Downstream Upstream
      Connection Speed 1022 kbps 412 kbps
      Line Attenuation 62.0 dB 40.2 dB
      Noise Margin -1.7 dB 12.3 dB


      but said was stable at 1mb.

      but told to call when tier 2 are open, which is tomorrow from 9am.

      so hopefully looking to get things sorted finally tomorrow

    8. #17
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      Re: sick of being messed about,

      shame that didnt last long, will have to see what they do tomorrow!


      System Up Time: 35:50:31
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN MER 6636 331716 0 531480 327182810 0:18:59
      LAN Down 0 0 0 0 0 35:50:31
      WLAN Up 500604 458967 0 311766889 76172191 35:50:12
      ADSL Link Downstream Upstream
      Connection Speed 693 kbps 412 kbps
      Line Attenuation 61.5 dB 39.9 dB
      Noise Margin 4.1 dB 10.9 dB
      Poll Interval: (secs, at least 3s)

    9. #18
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      Re: sick of being messed about,

      Tier 2 don't exist anymore

      Certainly do call when CST are available tomorrow morning. Someone there should be able to get things moving forward for you.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    10. #19
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      Re: sick of being messed about,

      Well what ever its called. Thats what they called. It.

      Now down to 347 kbps. So something serioulsy wrong some were!

    11. #20
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      Re: sick of being messed about,

      They have still not put you on G.DMT, they should at least try it, but I think until your line is sorted out you are not going to get much.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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