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    Joined Sky in August, my speed is horrible!

    This is a discussion on Joined Sky in August, my speed is horrible! within the Sky Broadband help forums, part of the Sky Broadband help and support category; timc, Your tone is a little harsh.. Some people have no idea which package is better than the other, so ...

    1. #11
      bbtech's Avatar
      bbtech is offline Sky User Member
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      Re: Joined Sky in August, my speed is horrible!

      timc, Your tone is a little harsh..

      Some people have no idea which package is better than the other, so have some respect.

      George.
      How to get your router statistics
      Remember: Sky use a target SNR of 7dB.
      Remember: New connections to Sky broadband undergo a 10 day training period.
      Attenuation Speed Calculator
      SNR Explained


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    3. #12
      Bunk Moreland's Avatar
      Bunk Moreland is offline Sky User Member
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      Re: Joined Sky in August, my speed is horrible!

      Quote Originally Posted by timc View Post
      Why on earth did you join Sky when they can only offer their Connect product? This must be one of the worst broadband packages around.

      Your upstream speed is at it's maximum and won't be much affected by time of day etc., but your downstream , even if you can get the sync speed up will be adversely affected by the peak time congestion that occurs with this product.

      If you go to the BT speedtest site at Test Result you can get fuller info about your profile.

      I'd guess that you've been set on a low profile which can be difficult to get raised.
      I've no idea about packages etc, I thought I was getting Sky broadband, I didn't know they had different packages etc. I did that BT speedtest and the result was 0.14mbps.

    4. #13
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      Re: Joined Sky in August, my speed is horrible!

      What was all the information on the BT speedtest, such as IP profile etc.

    5. #14
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      Re: Joined Sky in August, my speed is horrible!

      Right Okay, you wish to stay away from a non-LLU provider...

      Based on the information provided, Sky, TalkTalk, and AOL in your exchange do not provide LLU services. Pipex is now TalkTalk, but business related.. TalkTalk would offer you their own service which would be much the same..

      Unfortunately, switching may not guarantee the faster speeds. As timc does state, your line is now based on profiles.. which is BT's form of DLM.. Speeds are in groups, BT drop the amount available for connection reliability. this means your speed on your router sync (576kbps) will provide a speed of 500kbps.

      This will then reduce as it travels to your home.
      How to get your router statistics
      Remember: Sky use a target SNR of 7dB.
      Remember: New connections to Sky broadband undergo a 10 day training period.
      Attenuation Speed Calculator
      SNR Explained

    6. #15
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      Re: Joined Sky in August, my speed is horrible!

      Quote Originally Posted by User05 View Post
      What was all the information on the BT speedtest, such as IP profile etc.
      Download speedachieved during the test was - 316 Kbps
      For your connection, the acceptable range of speeds is 50-500 Kbps.
      Additional Information:
      Your DSL Connection Rate :576 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
      IP Profile for your line is - 350 Kbps

    7. #16
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      Re: Joined Sky in August, my speed is horrible!

      With regards to using my Linksys router, is this possible? It would make the internet more bearable if it wasn't disconnecting in some rooms around the house due to losing the signal.

    8. #17
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      Re: Joined Sky in August, my speed is horrible!

      Right, from what I can see there, BT provide out of the exhcnage, 350kpbs, which will decrease a fair bit on a line your length - therefore you're seeing those small speeds.

      It may be possible, but I have not done it myself with the D-Link.
      How to get your router statistics
      Remember: Sky use a target SNR of 7dB.
      Remember: New connections to Sky broadband undergo a 10 day training period.
      Attenuation Speed Calculator
      SNR Explained

    9. #18
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      Re: Joined Sky in August, my speed is horrible!

      The line is set to Home/Office 500, which is limited to a MAXIMUM of 500KB/sec down. Sky can have this changed to ADSL Max (up to 8Mbps) which is what it should be on for the Connect package.

      However, the Connect package is widely known as probably the WORST broadband package currently available and with you being on a long line you're never going to get great speeds.

      You have 2 options:

      1. Get Sky to have BT reprofile the line and see what you get, but still have terrible speed during evenings/weekends; or
      2. Move to another ISP that will shape your connection better so you can make the most of what you have
      Scubbie likes this.
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    10. #19
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      Re: Joined Sky in August, my speed is horrible!

      By all means you are welcome to keep trying to get a better connection speed with the line you have, but unfortunately you would have more success if you stood facing a brick wall and mimic a Dippy Bird.

      Your current Line Attenuation is about as high as that router reports. The Noise Margin of 7.1dB indicates that you are not going to get much better on an ADSL1 connection.

      There are currently over 2 Million Sky BB customers on Sky BB Connect. It is badly throttled and poorly managed. If you go over the 1.3Gb daily maximum too many times in a week then you get throttled to the equivalent of dial-up speeds.

      (Unofficial) FAQ - Sky Connect Users

      The best suggestion I can make is to dump Connect in your case as you apparently have no LLU providers at your exchange. Whilst PlusNet is owned by BT, it is currently coming up trumps on most reviews. Do search around though and check which package will best meet your requirements.

      thinkbroadband :: Broadband deals from UK broadband providers

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    11. #20
      bbtech's Avatar
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      Re: Joined Sky in August, my speed is horrible!

      Having re-read this, I agree with Scubbie on the PlusNet choice.
      How to get your router statistics
      Remember: Sky use a target SNR of 7dB.
      Remember: New connections to Sky broadband undergo a 10 day training period.
      Attenuation Speed Calculator
      SNR Explained

     

     
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