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    How do I know if I am capped?

    This is a discussion on How do I know if I am capped? within the Sky Broadband help forums, part of the Sky Broadband help and support category; I feel that I should raise this question after reading a few threads on this forum. Basically I was told ...

    1. #1
      jonathanc's Avatar
      jonathanc is offline Sky User Member
      Exchange: Great Oakley
      Broadband ISP: Sky Broadband Unlimited
      Router: Netgear V2 DG934G
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      How do I know if I am capped?

      I feel that I should raise this question after reading a few threads on this forum. Basically I was told a few times by Sky tech support that they do NOT cap anyone's line speed. They monitor my line to see what speeds I am capable at and the speeds are set automatically. So if my speeds are low there is a problem on my end with my line/hardware.

      However, a few threads mention about Sky capping customer speeds on their end. How true is this?

      I have seen people with almost similiar stats like mine getting double my speed but I am struggling to get anything above 4.5 Mbps

      Here are my stats from Sky Router Tool :

      Downstream Upstream
      Sync Rate: 4440 Kbps 796 Kbps
      Max Rate: 4816 Kbps 875 Kbps
      Attenuation: 42 dB 24 dB
      SNR Margin: 7 dB 13 dB
      ADSL Mode: ADSL_2plus
      Channel: INTERLEAVED
      Average Error Rate: 0 CRC Errors/hr

      Can anyone please advise?

      edit: I've just found out my house doesn't have a master socket inside only one accessible by BT outside the house...


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    3. #2
      jonathanc's Avatar
      jonathanc is offline Sky User Member
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      Re: How do I know if I am capped?

      According to this website I should be getting around 8Mbps

      ::. Kitz - Max speed calculator .::

    4. #3
      timc's Avatar
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      Re: How do I know if I am capped?

      Try taking the stats from the test socket to rule out any internal wiring issues that could be holding you back.

    5. #4
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      Re: How do I know if I am capped?

      @timc: Unfortunately it sounds like jonathanc may have an XNTE5 (External NTE5) socket. This means that the test socket isn't easily usable.

      See the grey box at the bottom of this page: ::. Kitz - BT Phone Sockets .::

      However it is also possible that the Master socket is hidden elsewhere in jonathanc's home. This can be anywhere from under the stairs, to in the loft. Examples of both of these exist on this forum.

      @jonathanc: Could you confirm that you do have the External NTE5 socket (see above)? If you do not, then one of the sockets in your home will have a yellow capacitor the size of a AAA battery under the faceplate. Please take a look to see if you can find it. This will be the master socket.

      Assuming that you have the XNTE5, could you find the first socket in your home and use this one. Connect the router to this socket and post your stats please. It may be that you could benefit from installing a different socket at this point:

      BT Socket, ADSL Filtered With RJ45/RJ11

      If you have a fairly modern telephone, you bay also benefit from disconnecting the wire connected to pin 3 on all your sockets.

      Ensure that you do not disconnect the wires on pins 2 & 5 as these are your telephone line. Wire 3 is the Ring Wire and not required on many modern telephones.

      ::. Kitz - Improve your adsl connection speed .::

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     

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