Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 4 of 4

    New modem slower speed

    This is a discussion on New modem slower speed within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hello, I was wondering if someone could give me some advise please. I recently paid sky 35 and upgraded to ...

    1. #1
      aceface321's Avatar
      aceface321 is offline Sky User Member
      Exchange: 01322
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagemcom 2504N
      Sky TV: Sky+HD box
      Join Date
      Oct 2011
      Posts
      2
      Thanks
      0
      Thanked 0 Times in 0 Posts

      New modem slower speed

      Hello, I was wondering if someone could give me some advise please.

      I recently paid sky 35 and upgraded to a F@ST2504n, my wireless range was has improved (which was the reason for the upgrade) but I now seem to be getting very slow download speeds.

      My report is as follows

      ADSL Link Downstream Upstream
      Connection Speed 6710 kbps 746 kbps
      Line Attenuation 42.0 dB 21.8 dB
      Noise Margin 9.7 dB 8.5 dB

      This info isn't far off what I used to get with the old modem however when I run a speed test I'm only getting the following

      Date Download Speed Upload Speed
      Today 10:32 1340 kbps (168kB/s) 631 kbps (78.9kB/s)
      Today 10:04 1900 kbps (238kB/s) 634 kbps (79.3kB/s)
      Today 10:03 1905 kbps (238kB/s) 634 kbps (79.3kB/s)

      I basically just unplugged the old modem and plugged the new one in, should I of installed some new software or something I'm a bit confused as to why I'm getting such slow speeds.

      Thanks


    2. Advertisement
    3. #2
      aceface321's Avatar
      aceface321 is offline Sky User Member
      Exchange: 01322
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagemcom 2504N
      Sky TV: Sky+HD box
      Join Date
      Oct 2011
      Posts
      2
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: New modem slower speed

      Ok so doing some reading on the forums I decided to try testing useing a wired connection and my speeds jumps uo to around 6.56Mbps

      So, is there a way of improving wireless speed?

      Thanks

    4. #3
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,895
      Thanks
      810
      Thanked 2,194 Times in 2,064 Posts

      Re: New modem slower speed

      What were the connection stats reported by your old router?

      For the moment ignore any speed test results as it looks like you are using the WiFi to produce those. It may be that you need to reposition the router to improve the connection a little more.

      You should not need to install any new software for the new router. The CD ROM that Sky supplies re-badges Internet Explorer and gives you a shortcut to the Sky router. Beyond that I personally wouldn't touch it.

      As for the connection stats, you do actually have room for improvement. Before calling Sky, could you confirm whether your router is connected to the master socket, whether you are using microfilters or a filtered faceplate and if there are any extensions.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    5. #4
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: New modem slower speed

      As it is the wireless that is causing the problem, try changing the router wireless channel. The best way it to download Router Stats Lite and use that to discover the channels in use in your area. Set your channel to one as far from those in use as possible.
      Internet Software

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION