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    Having trouble getting full speed but neighbours are double our speed?

    This is a discussion on Having trouble getting full speed but neighbours are double our speed? within the Sky Broadband help forums, part of the Sky Broadband help and support category; When was last time that you spoke with someone? Personally I would get on the phone and call them again. ...

    1. #21
      Scubbie's Avatar
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      Re: Having trouble getting full speed but neighbours are double our speed?

      When was last time that you spoke with someone?

      Personally I would get on the phone and call them again. Remember that when calling from a Sky Talk line the call is free, but if you can't do this, then ask them to call you back.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms


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    3. #22
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      Re: Having trouble getting full speed but neighbours are double our speed?

      Ive given them from monday as I know DLM takes a while but im not sure how long. But they have actually managed to make it slower. Geniuses! Im honestly about 100 metres from the exchange, a friend lives miles away and gets 16mb! Useless. We dony have SKYtalk. Id just be happy if they did anything at all to help me. Ive benn told 2 different stories by 2 different SKY people on the phone, both I think were completely made up! I will try them again at some point tomorrow.

    4. #23
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      Re: Having trouble getting full speed but neighbours are double our speed?

      Well Ive given them until today and now running at 3.2 download and 0.1 upload and my stats are
      It looks like she has set the line at 16Mb and left it at that.

      I am not sure what you mean by 3.2, but your present sync of 16MB should give you a download speed of around 1.7MBps, which is very reasonable for ADSL. Can you do a speedtest here - http://www.skyuser.co.uk/speedtester/
      Then start in Safe Mode with Networking and repeat the test. Post both results.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


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    5. #24
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      Re: Having trouble getting full speed but neighbours are double our speed?

      The test on that page gives this result. "We have detected that your ISP is Sky - Your current download speed is 4944Kbps, and your current upload speed is 182Kbps."

      In my last post I meant it gave me a download of 3.2mb/s and upload of 0.1 mb/s

    6. #25
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      Re: Having trouble getting full speed but neighbours are double our speed?

      Upstream 252 kbps Thats your problem there

      Phone again ask them to set you to 20 meg 1312 upstream inplulse noise protection off
      max delays 8

    7. #26
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      Re: Having trouble getting full speed but neighbours are double our speed?

      Are you using wireless? If so plug in an ethernet cable and repeat the test.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #27
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      Re: Having trouble getting full speed but neighbours are double our speed?

      That will do no good there's not enough upstream to ack the downstream requests at 16mbit

    9. #28
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      Re: Having trouble getting full speed but neighbours are double our speed?

      its a wired connection. Bizarrely I randomly tried a test today and got this result

      http://www.speedtest.net/result/1539449065.png

      So you think if i do as you say "ask them to set you to 20 meg 1312 upstream inplulse noise protection off
      max delays 8" , it will improve?

    10. #29
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      Re: Having trouble getting full speed but neighbours are double our speed?

      yes it will be fine then and it will sync at 18mbit or so
      1100 odd upstream

    11. #30
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      Re: Having trouble getting full speed but neighbours are double our speed?

      That will do no good there's not enough upstream to ack the downstream requests at 16mbit
      I do not think that is true of speed tests. Once the request is made, that is it, there is not a constant call for upstream speed as there would be in gaming or such like.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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