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    Stable connection but WAN uptime reconnects every day

    This is a discussion on Stable connection but WAN uptime reconnects every day within the Sky Broadband help forums, part of the Sky Broadband help and support category; Originally Posted by Scubbie I don't know what went through the guy's mind. They can see things that you and ...

    1. #31
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      Re: Stable connection but WAN uptime reconnects every day

      Quote Originally Posted by Scubbie View Post
      I don't know what went through the guy's mind. They can see things that you and I can't see, but the advise I gave is based upon what I have seen others get.

      It is also another good reason why we do ask people to post their stats up after any adjustment, which you did do.

      By all means watch your connection over the next day and if they call you back tomorrow ask nicely if they could please try changing your connection to ADSL1 (G.DMT).

      There is one thing that concerns me though, this is the third time that you have mentioned a specific time when your line resets. This indicates the potential for interference from outside. If possible, would you be able to follow the route of your telephone line back to the telephone exchange with a handheld radio?

      I am thinking that you may have some electrical issue and possibly it could be in the form of REIN. Something as simple as a faulty street light or traffic signals could cause a problem. Other causes in the past have included faulty TVs.

      ::. Kitz - REIN .::

      Check your local neighbourhood too.
      Thank you once again for the helpful reply.

      This does make sense, my connection is really temperamental. It seems to be whenever its past 5.00pm at night the trouble starts and things don't get stable again until around 3am. I also remember downloading a tool from here and posting its report and a forum member mentioned that when my broadband disconnects the line margin doesn't decrease beforehand, it just drops completely and I get 0kbps/0kbps as if someone has flicked it off with a switch.


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    3. #32
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      Re: Stable connection but WAN uptime reconnects every day

      What time does the central heating come on?

      Or is there anything else in the house that is on a timer?

      I had an issue years ago at Xmas and it was the neighbours Xmas decorations believe it or not.




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    4. #33
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      Re: Stable connection but WAN uptime reconnects every day

      Anything like what Ged has suggested is definitely worth investigating.

      Another member on hear fitted something to stop his central heating from spiking the mains. This had been causing him problems.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    5. #34
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      Re: Stable connection but WAN uptime reconnects every day

      Quote Originally Posted by NewsreadeR View Post
      What time does the central heating come on?

      Or is there anything else in the house that is on a timer?

      I had an issue years ago at Xmas and it was the neighbours Xmas decorations believe it or not.
      It comes on at 4pm and goes off at midnight. I will keep a log of when the broadband disconnects and try to examine what could be interfering with it

    6. #35
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      Re: Stable connection but WAN uptime reconnects every day

      Its just disconnected again. New stats. I notice the noise margin for upload is very low, could it be this causing the disconnects? I'm really tempted to just phone Sky again and ask them to put me on G.DMT as obviously they've put me on an even higher ADSL2+ profile which isn't doing me any favours. The agent said they'd monitor my line for 24 hours though so they probably wouldn't be able to do it.

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN MER 2677 10599647 0 3180 0 0:00:56
      LAN Up 5770452 3690515 0 77407 10686 168:57:24
      WLAN Up 5130670 3296036 0 0 2376 168:57:03
      ADSL Link Downstream Upstream
      Connection Speed 4121 kbps 862 kbps
      Line Attenuation 55.0 dB 27.5 dB
      Noise Margin 7.2 dB 1.9 dB

    7. #36
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      Re: Stable connection but WAN uptime reconnects every day

      It does indicate an issue. Let someone call you back tomorrow evening first.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    8. #37
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      Re: Stable connection but WAN uptime reconnects every day

      So Sky didn't end up phoning back this evening. Very strangely though it hasn't dropped for 24 hours since I last reported. Although the sync speed is the same as in my last post the noise margin for my upload seems a lot more sensible. Very strange how it was almost 1dB last night and tonight its been 8dB with no disconnections.

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN MER 901286 12212233 0 548 0 24:54:47
      LAN Up 6717113 4224761 0 0 1506 193:51:15
      WLAN Up 5624661 3580983 0 0 65 193:50:54
      ADSL Link Downstream Upstream
      Connection Speed 4121 kbps 862 kbps
      Line Attenuation 55.0 dB 27.5 dB
      Noise Margin 8.4 dB 8.1 dB

    9. #38
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      Re: Stable connection but WAN uptime reconnects every day

      No problem.

      What do you intend to do now?

      From my perspective you have a few choices:

      • Continue to monitor the line for a few more days
      • Call back and get it moved to ADSL1 to see if it is better
      • Leave it as it is
      • Something else

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    10. #39
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      Re: Stable connection but WAN uptime reconnects every day

      Quote Originally Posted by Scubbie View Post
      No problem.

      What do you intend to do now?

      From my perspective you have a few choices:

      • Continue to monitor the line for a few more days
      • Call back and get it moved to ADSL1 to see if it is better
      • Leave it as it is
      • Something else
      I think my next step is to give Sky a call tomorrow night and while I'm out tomorrow, will see if I can get hold of a set of homeplugs so I can have the router at the master socket. I just feel it will give me a better indication whether or not its interference with an appliance, router issue or indeed the internal wiring in the house.

    11. #40
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      Re: Stable connection but WAN uptime reconnects every day

      Had a WAN uptime of 75 hours this week, thought things were on the up until tonight when I've had over 3 disconnections. I tried phoning Sky and they put me through to the tech department. When I explained that I wanted to be moved to G.DMT the agent said that in all the years he'd worked with Sky he'd never heard of such a thing and couldn't do anything. I guess I'll try again tomorrow, I know for a fact that some of their tech team know what it is as they have done it for me before.

      Anyway, I'm about to buy some homeplugs as I'm hoping that moving to the master socket will eliminate the problem. I don't want to spend too much money on a set as its pretty much an experiment to see if the problem goes away when I use the master socket. Would these homeplugs do the job? Powerline Home Plug TWIN PACK Ethernet homeplugs + LEAD | eBay

      I read somewhere that homeplug's allowed you to connect them to the socket but still use another appliance and therefore not lose a plug. Do they all have this feature or is it only certain models? The one I linked to above seems like it doesnt. Secondly, how are they electricity wise? I understand that they use the electrical circuit to connect and tbh right now I'd like to try and save as much electricity as possible.. will I notice a major increase?

     

     
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