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    Internet keeps dropping connection, please help!

    This is a discussion on Internet keeps dropping connection, please help! within the Sky Broadband help forums, part of the Sky Broadband help and support category; I might be able to get another generic psu off my dad that would work on Monday, but I don't ...

    1. #61
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      Re: Internet keeps dropping connection, please help!

      I might be able to get another generic psu off my dad that would work on Monday, but I don't know anyone who has another router that I could borrow to try. My uncle who is an independent sky installer has an old sky router from 2 years ago that has never been opened, would it be worth trying that?


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    3. #62
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      Re: Internet keeps dropping connection, please help!

      Quote Originally Posted by mjstokes85 View Post
      ...My uncle who is an independent sky installer has an old sky router from 2 years ago that has never been opened, would it be worth trying that?
      Definitely.

      Sky very rarely lock out a router from their servers and any Sky router will work on your connection.

      Worse case scenario: Your Uncle's spare router doesn't work or he doesn't let you try it

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. #63
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      Re: Internet keeps dropping connection, please help!

      That is good then, I will see if I can get hold of it Monday. From 1pm today till now I have had 70 connection drops

    5. #64
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      Re: Internet keeps dropping connection, please help!

      Hmm my latest drop was interesting, even the system up time reset. Anyone know what that could mean?
      I think that further suggests that your router, or PSU, is on its way out. As the system time reset, that indicates a reboot or a reset, which should not happen without user input.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

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    6. #65
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      Re: Internet keeps dropping connection, please help!

      I will be getting hold of another router to try in the week sometime, hopefully that will fix the problem!

    7. #66
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      Re: Internet keeps dropping connection, please help!

      BT engineer has just left and was much more helpful than the last one. He ran all his test and explained that the line was coming back as 3 green lights on their traffic light system to say the line was good. He then checked the cable outside on the wall, came back in and fitted me a new faceplate with the filter built in. He went to the exchange to check all was well there and made a few adjustments. He is recommending sky send me a new router also to eliminate that potential problem. All in all he was 100 times more helpful than the engineer that came last week. Looking at router stats lite my noise margin is so much more stable now with the filtered faceplate, before it would fluctuate by 3 db every poll, now it is barely moving from 15db. I will continue to monitor the connection and post some updates on it. Fingers crossed it is going to be ok now.

    8. #67
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      Re: Internet keeps dropping connection, please help!

      Few!

      So if the line is looking more stable, then he must have done something good for your line then.

      As for the router, I though that you were going to 'borrow' one from your Uncle. This should identify any outstanding issues.

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      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    9. #68
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      Re: Internet keeps dropping connection, please help!

      I think I spoke too soon, internet has gone off 6 times in the past 15 minutes I will be borrowing that one but I didn't want to try it before the BT engineer came as I wanted him to see the set up as it was whilst doing all this connection dropping.

    10. #69
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      Re: Internet keeps dropping connection, please help!

      Get that router!

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    11. #70
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      Re: Internet keeps dropping connection, please help!

      My dad is getting it tonight for me and I will pick it up tomorrow! Just a quick thing, last night my internet stayed on all night, no drops at all, it was syncing at 1800 (ish) now it is syncing higher since the bt man has been, 3000(ish) now 2656 exactly as it syncs lower every time it drops. Why does it seem to be more stable when syncing lower, and is there anyway I can force it to sync lower?

     

     
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