Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 3 of 3 FirstFirst 123
    Results 21 to 26 of 26

    sky BB help!!!!!

    This is a discussion on sky BB help!!!!! within the Sky Broadband help forums, part of the Sky Broadband help and support category; Such large fluctuations are normally an indication of a line issue. Download and install RouterStats -Lite to see if you ...

    1. #21
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,907
      Thanks
      812
      Thanked 2,195 Times in 2,065 Posts

      Re: sky BB help!!!!!

      Such large fluctuations are normally an indication of a line issue.

      Download and install RouterStats -Lite to see if you can find a pattern over a few days.

      Causes include a range of factors, but REIN is often a source to consider.

      ::. Kitz - REIN .::

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms


    2. Advertisement
    3. #22
      GT123's Avatar
      GT123 is offline Sky User Member
      Exchange: middleton
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky+HD box
      Join Date
      Sep 2011
      Location
      manchester
      Posts
      13
      Thanks
      9
      Thanked 0 Times in 0 Posts

      Re: sky BB help!!!!!

      Hi

      Well i have been using RouterStatsLite to keep an eye out for things. All i have noticed is that the noise margin rises to 6dB (6.4 db highest) in the morning and drops to 4.8dB (the lowest that it can get) but ususally maintains around 5.1dB. The WAN uptime shows that it has been up for 33hours now BUT i have noticed on routerstatslite that my connection did drop once to around 1mb but after a couple of mins it went back to 7478kpbs. Im going to call sky CST tomorrow to see if they can up the upstream and mention about that drop in speed and about the noise margin. What do you think they would? They told me try this speed out for a few days.....

      Is that noise margin really bad?
      If they adjust the noise margin would this affect the speed im getting?

      here are the stats im getting at night:

      ADSL Link Downstream Upstream
      Connection Speed 7478 kbps 412 kbps
      Line Attenuation 40.0 dB 21.4 dB
      Noise Margin 4.9 dB 19.2 dB

      Thanks in advance

    4. #23
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,907
      Thanks
      812
      Thanked 2,195 Times in 2,065 Posts

      Re: sky BB help!!!!!

      Quote Originally Posted by GT123 View Post
      Is that noise margin really bad?
      If they adjust the noise margin would this affect the speed im getting?
      No it isn't a bad idea. It might be that there are some other factors which are affecting your line and causing the interference.

      If the speed is adjusted to raise the noise margin, then yes it will be slower.

      Another member is having similar issues at the moment and it might be worth you looking at what is happening in that thread to see if any ideas there might help...

      Fluctuating Noise Margins and Sync issues

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    5. The Following User Says Thank You to Scubbie For This Useful Post:

      GT123 (03-10-11)

    6. #24
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: sky BB help!!!!!

      2db is not really much of a fluctuation over 24 hours. Your speed has probably been set a bit high, but as long as it is not dropping out and your throughput is OK I would not worry about it. If you are worried, reboot your router by switching off the power for a minute when your noise margin is 5db or lower, then back on again. This will resync you at 6.9db with a slightly lower speed and keep your noise margin higher.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    7. The Following User Says Thank You to Isitme For This Useful Post:

      GT123 (03-10-11)

    8. #25
      GT123's Avatar
      GT123 is offline Sky User Member
      Exchange: middleton
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky+HD box
      Join Date
      Sep 2011
      Location
      manchester
      Posts
      13
      Thanks
      9
      Thanked 0 Times in 0 Posts

      Re: sky BB help!!!!!

      Good afternoon everyone!

      I just got off the phone with the CST. They did up my up my upstream and somehow my downstream went up slightly as well Here are the new stats:

      ADSL Link Downstream Upstream
      Connection Speed 7528 kbps 767 kbps
      Line Attenuation 39.5 dB 21.5 dB
      Noise Margin 7.1 dB 16.0 dB

      The guy said the max i could get on my line was like 8400 but i told him that this speed is ok for me for now as i want a stable connection as possible....or was that stupid of me?? He wanted to put me on the DLM for 10 days but I told him no! but he was quite nice about it.

      I did notice that the noise margin went up to around 7dB, which is the target right? I mean, i have noticed that it did drop to 6.8dB before but still maintaining at 7 dB. Does that mean i should expect the noise margin to drop around 6 dB at night then? Is that still ok?

      I also mentioned to him that the noise margin is kind of low at night around 4.8 dB at night, but he said it was ok as long as i didnt have any big problems? is he right?

      Thank you

    9. #26
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: sky BB help!!!!!

      That is looking good and he is right, the noise margin dropping a bit will make little difference as long as your line remains stable.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    10. The Following User Says Thank You to Isitme For This Useful Post:

      GT123 (03-10-11)

     

     
    Page 3 of 3 FirstFirst 123

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION