Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 4 of 4

    internet and phone keep going off

    This is a discussion on internet and phone keep going off within the Sky Broadband help forums, part of the Sky Broadband help and support category; Ok so 2weeks ago I was using the internet when all of a sudden it just went off. So I ...

    1. #1
      mansfield's Avatar
      mansfield is offline Sky User Member
      Exchange: 01283
      Broadband ISP: Sky Mid/Everyday
      Router: D-Link DSL-2640S
      Sky TV: Sky Basic
      Join Date
      Sep 2011
      Posts
      2
      Thanks
      0
      Thanked 0 Times in 0 Posts

      internet and phone keep going off

      Ok so 2weeks ago I was using the internet when all of a sudden it just went off. So I reset the router which normally does the trick but still nothing, then I tried the phone and realised that wasn't working either, getting no dial tone. So the next day I rang sky and they took me through all the usual steps and got it working again. Once off the phone to them it all stopped working again.
      So the next day I ring again and they tell me I need a new router and send one out. Now that has been set up everything is still the same, internet and phone keep going down. I have now rang sky about 6 or 7 times and got no where with them. My phone and internet will come on for a few minutes every now and again but off for most of the day. It is a new router, used all the new wires and filters and I honestly don't know what else I can do.
      I also have tried running it through the test socket but still can't get it to work for more than 15 minutes.
      Any help would be much appreciated on what else I can do or who to contact to get some one out, because I can't get sky to send anyone out to save my life.
      Thanks.


    2. Advertisement
    3. #2
      reddwarfcrew's Avatar
      reddwarfcrew is online now Sky User Moderator
      Exchange:
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: Sky Hub SR102
      Sky TV: Sky+HD box
      Join Date
      Sep 2006
      Posts
      6,074
      Thanks
      32
      Thanked 92 Times in 85 Posts
      Who do you pay your phone line rental to?


      Sent from my iPad using Tapatalk

    4. #3
      mansfield's Avatar
      mansfield is offline Sky User Member
      Exchange: 01283
      Broadband ISP: Sky Mid/Everyday
      Router: D-Link DSL-2640S
      Sky TV: Sky Basic
      Join Date
      Sep 2011
      Posts
      2
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: internet and phone keep going off

      Line rental is also through sky.

    5. #4
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: internet and phone keep going off

      Call Sky and tell them your phone is giving intermittent problems, so much so that the dial tone disappears. You should check to be certain this is happening in the Test socket, as if it is found to be a fault with your internal wiring, you are liable to be charged for the call out. You will be advised of this when you make the booking. Do not mention broadband as it is a phone problem which can only be fixed by a phone engineer, mentioning broadband will only confuse the issue.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION