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    All downloads fail

    This is a discussion on All downloads fail within the Sky Broadband help forums, part of the Sky Broadband help and support category; Just moved to Sky Unlimited on 18th August, so I'm past the 10 day training period but all downloads are ...

    1. #1
      oppo's Avatar
      oppo is offline Sky User Member
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      Broadband ISP: Sky Broadband Unlimited
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      Sky TV: TiVo S1 1Gb
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      All downloads fail

      Just moved to Sky Unlimited on 18th August, so I'm past the 10 day training period but all downloads are failing to complete. This can be a 10Mb audio podcast or a 1Gb HD video from Revision 3, it doesn't matter...no downloads will download fully. So I can't use iPlayer, iTunes, can't stream from youtube....any updates for my programs fail...I think you get the picture.


      Router stats

      ADSL Link Downstream Upstream
      Connection Speed 19005 kbps 1142 kbps
      Line Attenuation 6.0 dB 4.7 dB
      Noise Margin 8.1 dB 9.2 dB

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time

      WAN MER 4082206 7092465 0 594 0 73:08:12
      LAN Up 7338694 4191406 0 25916 3291 73:09:25
      WLAN Up 148535 59655 0 67 0 73:09:04

      I have connected the Sagem 2504 directly to the test socket and disconnected all other phones.

      Any help would be most welcome.


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    3. #2
      boothy_08's Avatar
      boothy_08 is offline Sky User Member
      Exchange: Oldham
      Broadband ISP: Virgin Media 120Mbps
      Router: Superhub 2 VM
      Sky TV: Freeview TV
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      Re: All downloads fail

      Computer issue & not an internet problem by the sounds of it.

      What operating system do you have installed on your PC/Laptop?

      What are you using to try and download the files?

    4. #3
      oppo's Avatar
      oppo is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504
      Sky TV: TiVo S1 1Gb
      Join Date
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      Re: All downloads fail

      Nope...not a computer problem, as I use multiple devices with multiple OS'es.

      Main computer is Win 7 Ultimate 64 bit, i5 2500k, 16Gb Ram
      Secondary computer is Win Vista Ultimate 64 bit, Q6600, 8Gb Ram
      Third computer is AMiGA A1200 PowerPC, AMiGAOS 4.1

      2x PS3's, ipad, Denon 1912 AV Amp and all have problems keeping an internet connection long enough to download updates etc.

      I use http, ftp, irc and usenet and all methods experience interruptions to downloads.

    5. #4
      boothy_08's Avatar
      boothy_08 is offline Sky User Member
      Exchange: Oldham
      Broadband ISP: Virgin Media 120Mbps
      Router: Superhub 2 VM
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      Re: All downloads fail

      You sound like you know what you are on about so now im thinking a software issue would have been fixed if it was a computer issue LOL

      Not come across this issue before, the router is poor to be honest, i have never liked them, NAT problems on PS3 and Xbox Live as well

      I have a D-Link that sky shipped to me and it is a far better router than the sagem, more stable higher syncs, higher SNR and open NAT on all consoles without fowarding ports or even touching the router settings.

      One thing to try is to reset the router by pushing the red button in at the back.

      You have a very good line though and with a better router you could achieve slightly higher on the downstream, 21000kbps easily which is sky's limit.

    6. #5
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
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      Re: All downloads fail

      Just throwing something into the mix:

      Specifically which Sagem do you have? Your profile indicates that you have the older Sagem F@ST 2504 router. This is dull grey with pimples like a gold ball.

      Your post indicates that you may have received the newer Sagem F@ST 2540N. This has a shiny cover. Black on the underside & Silver sides & top.

      Are you using a download manager to help you to download the files?

      Is it just one source that you are having problems with? Have you tried to download some large files from the M$ website for example?

      Do you have another router to hand that you could try? If you do, extract the password details from your router and give this a try, to prove or disprove the router.

      https://www.cm9.net/skypass/

      Extracting Sky Router passwords

      ADSL settings required:

      PPPoA
      VPI / VCI = 0 / 38
      VC-Mux

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     

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