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    Broadband speed crash

    This is a discussion on Broadband speed crash within the Sky Broadband help forums, part of the Sky Broadband help and support category; I've had over 4600kbps ever since i joined sky and i've had no disconnects!. Youtube was badly slow and not ...

    1. #1
      BLOODUK's Avatar
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      Broadband speed crash

      I've had over 4600kbps ever since i joined sky and i've had no disconnects!. Youtube was badly slow and not loading correctly, websites not loading and timing out. So today i turned everything off as I went out hopeing it would clear up when i came back. I tend not to leave things on if i'm not in the house anyway.

      I Came online and again it was hanging, checked my speeds and it was stuck at 1100kbps, then it crashed again about 5mins ago.

      Modem Status Up
      DownStream Connection Speed 486
      UpStream Connection Speed 796

      Connection Speed 486 kbps 796 kbps
      Line Attenuation 50.5 db 29.8 db
      Noise Margin 7.8 db 11.7 db

      I've NEVER had a problem with my sky before

      DownStream Connection Speed 4793 kbps
      UpStream Connection Speed 796 kbps
      BACK UP Now..

      DownStream Connection Speed 4731
      UpStream Connection Speed 796
      VPI 0
      VCI 40
      Any idea what could've caused it?


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    3. #2
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      Re: Broadband speed crash

      It looks like your line has developed a fault. To rule out internal issues plug into you test socket and check the stats from there. You might also want to plug in another router if you have one, just to rule out a faulty modem. It would not have to connect to Sky, just sync to the exchange and show the up/download.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
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      Re: Broadband speed crash

      All working still, has been as such since that occasion i posted about. Perhaps it was just a fault that developed in the line thats gone or at the exchange.


    5. #4
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      Re: Broadband speed crash

      Modem Status Up
      DownStream Connection Speed 540
      UpStream Connection Speed 796
      Playing up again, internet is plugged into a filtered faceplate and I don't have a spare router. Last time it was doing this annoyance was on the 27th, before then never.

    6. #5
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      Re: Broadband speed crash

      Took the plug out of the faceplate, put it back in and it's back to 4640kbps...

      Resetting the router loads of times to get it back to speed, didn't fix it

     

     

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