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    Sky Connection

    This is a discussion on Sky Connection within the Sky Broadband help forums, part of the Sky Broadband help and support category; I hate it when the person just places you on DLM , which is probably what has happened. Look at ...

    1. #31
      Scubbie's Avatar
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      Re: Sky Connection

      I hate it when the person just places you on DLM, which is probably what has happened.

      Look at the WAN up time in the morning. You should see that it has reconnected at the better speed around 2-3am.

      Post your stats again when completed as it may require a little more tweaking. However 17Mb is a good estimate for the connection speed. If you perform a speed test, it will probably show around 14MB.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms


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    3. #32
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      Re: Sky Connection

      Quote Originally Posted by Scubbie View Post
      I hate it when the person just places you on DLM, which is probably what has happened.

      Look at the WAN up time in the morning. You should see that it has reconnected at the better speed around 2-3am.

      Post your stats again when completed as it may require a little more tweaking. However 17Mb is a good estimate for the connection speed. If you perform a speed test, it will probably show around 14MB.
      I see, should I leave the router turned on through the night then?

    4. #33
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      Re: Sky Connection

      Quote Originally Posted by Swift View Post
      I see, should I leave the router turned on through the night then?
      100% correct.

      Actually the Sky routers are better left on 24/7.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    5. #34
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      Re: Sky Connection

      Quote Originally Posted by Scubbie View Post
      100% correct.

      Actually the Sky routers are better left on 24/7.
      Here are my stats now:

      System Up Time: 23:16:17
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 470246 1462844 0 40205781 2080585038 23:14:53
      LAN Down 0 0 0 0 0 23:16:17
      WLAN Up 1498238 498444 0 2135309880 49969549 23:15:58
      ADSL Link Downstream Upstream
      Connection Speed 7527 kbps 412 kbps
      Line Attenuation 26.0 dB 14.5 dB
      Noise Margin 23.1 dB 26.5 dB

      I don't see any improvement whatsoever, do you reckon I should give sky another call then>?

    6. #35
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      Re: Sky Connection

      Looking at you WAN uptime, your router wasn't reset last night.

      It is possible that the training period has completed. The My Sky page on the Sky website takes around 3 days to update.

      I would be tempted to give Sky a call either tonight or tomorrow and ask someone to manually configure your line. Provided that their screen is up to date, then there should be no problem.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    7. The Following User Says Thank You to Scubbie For This Useful Post:

      Swift (14-09-11)

    8. #36
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      Re: Sky Connection

      Quote Originally Posted by Scubbie View Post
      Looking at you WAN uptime, your router wasn't reset last night.

      It is possible that the training period has completed. The My Sky page on the Sky website takes around 3 days to update.

      I would be tempted to give Sky a call either tonight or tomorrow and ask someone to manually configure your line. Provided that their screen is up to date, then there should be no problem.
      Hey guys, gues what speed i'm getting now eh! I spoke to someone in CST yesterday and weirdly they said they were setting the speed at 16mb but for some reason it wasn't getting to me, and I was still recieving 7.5mb. So they said they would send out a broadband engineer on Friday.

      Checked this morning and there was a voicemail saying they don't know the set up at home so they wanted to confirm, (odd because i've told them the set up like 100 times already!) Phoned back and while I was doing that checked the stats and saw that it was increased to 16mb

      So thats my problem solved after nearly a month, thanks for everyone who has helped me, you guys have given me fantastic advice especially Scubbie and Isitme.

      HEre are my stats if anyones interested:

      System Up Time: 16:39:34
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 18193 22980 0 834046 6491273 1:25:25
      LAN Down 0 0 0 0 0 16:39:34
      WLAN Up 504113 270434 0 662424859 31715943 16:39:15
      ADSL Link Downstream Upstream
      Connection Speed 16031 kbps 982 kbps
      Line Attenuation 26.0 dB 14.6 dB
      Noise Margin 8.9 dB 8.0 dB


    9. #37
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      Re: Sky Connection

      With your Noise Margin at 8.9dB I'd think there's still scope for more. 17meg should be possible but if 16meg proves to be nice & stable then why worry.

    10. #38
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      Re: Sky Connection

      Quote Originally Posted by timc View Post
      With your Noise Margin at 8.9dB I'd think there's still scope for more. 17meg should be possible but if 16meg proves to be nice & stable then why worry.
      Yeah, its working so much better now, i don't see any point in increasing it by 1 extra mb , it doesn't really matter, im happy with the speed im getting finally

    11. #39
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      Re: Sky Connection

      Glad to see yet another happy member of the forum.

      Well done for sticking with it.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     
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