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    moving home questions again

    This is a discussion on moving home questions again within the Sky Broadband help forums, part of the Sky Broadband help and support category; hi guys..moved house last wk..... BT cant get my line up and going until 22nd aug :-( Woman @ sky ...

    1. #1
      bigj2552's Avatar
      bigj2552 is offline Sky User Member
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      Smile moving home questions again

      hi guys..moved house last wk.....BT cant get my line up and going until 22nd aug :-(
      Woman @ sky said phone them when line up and running, and they will get my broadband up and going within 3days - cause i was/am already a b/b/ customer with them.....is this true ?....or is it gonna be the 10 days thing again ?

      another query ?

      i have my old (3mths old) sky router from last house.....can i just connect that back up with same user/pass that came with it ?
      or
      will sky send out a brand new router / contract for new house ?

      using wireless dongle to send this,,,man it sucks, really, really slow

      cheers again...
      johnny
      Connection Down -19998 kbps Up -1116 kbps
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    3. #2
      Scubbie's Avatar
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      Re: moving home questions again

      Booking an appointment for a BT Openreach Engineer is something that Sky does every day for different customers. If she's said to call, then call when you have a telephone line.

      As for the router, she advised you that you are already a Sky BB customer. This tells me that they know you already have a router. You will not be sent a new router for your new home.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. #3
      bigj2552's Avatar
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      Smile Re: moving home questions again

      thanks for reply.....

      just need to wait n see ...hope your right.....router i got is working great ( 2304)
      Connection Down -19998 kbps Up -1116 kbps
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    5. #4
      Scubbie's Avatar
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      Re: moving home questions again

      No problem. I appreciate that you would love everything to be connected promptly. Unfortunately all the line providers & ISPs have to book appointments with BT Openreach.

      The only exceptions are the cable companies (i.e. Virgin) and Kingston Communications (Hull area) and a few small companies dotted around the country in mostly rural areas.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    6. #5
      bigj2552's Avatar
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      Smile Re: moving home questions again

      hi scubbie...
      got my BT line connected today ......phoned up sky b/b......spoke to a hell of a nice guy called CAM ( upgrade team )....He said i was looking at around wed 31st aug for activation.....
      but going on my past activation with sky, that might be sooner than 31st aug...hopefully......

      have to go through DLM all over again lol....the joys
      Connection Down -19998 kbps Up -1116 kbps
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    7. #6
      Scubbie's Avatar
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      Re: moving home questions again

      There is the Bank Holiday Weekend ahead, but I would strongly recommend that you connect you router sooner.

      Sometimes the BTO Engineer will connect you early, but the connection might be intermittent before the official 'live' date.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    8. #7
      bigj2552's Avatar
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      Smile Re: moving home questions again

      might fire it up tomorrrow and leave it on......

      by the way....i only moved 200yards from my old house......distance now from my exchange - 258mts....and its not going through flats, like my old home ( 6 in block ).
      This flat is single and has its own seperate line coming in, so hoping i will get same or better connection speed than last home

      bank holidays...arghhhhh.......dont say that....it might delay the activation or....it might get it up and going sooner

      johnny......

    9. #8
      Scubbie's Avatar
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      Re: moving home questions again

      This is the last Bank Holiday until Christmas, so make the most of it!

      Quote Originally Posted by bigj2552 View Post
      bank holidays...arghhhhh.......dont say that....it might delay the activation or....it might get it up and going sooner
      So how long have you had this medical problem?

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    10. #9
      bigj2552's Avatar
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      Smile Re: moving home questions again

      Quote Originally Posted by Scubbie View Post
      This is the last Bank Holiday until Christmas, so make the most of it!



      So how long have you had this medical problem?
      gotta think positive girl.......

     

     

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