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    Really slow after line rental transfer

    This is a discussion on Really slow after line rental transfer within the Sky Broadband help forums, part of the Sky Broadband help and support category; I now have an engineer coming out this Monday, don't know what they will do Probably tell you that your ...

    1. #11
      Isitme's Avatar
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      Re: Really slow after line rental transfer

      I now have an engineer coming out this Monday, don't know what they will do
      Probably tell you that your line is OK and the problem is with Sky. If he does say this remind him that you are on a BT connection, not a Sky one.

      TomD


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    3. #12
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      Re: Really slow after line rental transfer

      I can't I am actualy on SKY line rental thats where my problem started...

      I now have SKY line rental and SKY Connect

      here are my stats 10 days after activation on SKY line rental..

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 142766 183145 0 623 6009 08:20:03
      LAN 100M/Full 182759 143512 0 6025 755 08:20:26
      WLAN 11M/54M 10816 8938 0 180 33 08:20:14
      ADSL Link Downstream Upstream
      Connection Speed 640 kbps 448 kbps
      Line Attenuation 63 db 31 db
      Noise Margin 15 db 13 db

    4. #13
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      Re: Really slow after line rental transfer

      As I have said before, if you are on Connect then you are on a BT line which is being rented by Sky and rented back to you. It is still a BT line. Your broadband is the same, rented by Sky and rented back to you.

      I would not have thought an engineer visit was necessary, but let's hope he gets things moving in the right direction.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    5. #14
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      Re: Really slow after line rental transfer

      Engineer came out, nothing at all wrong with the line, did however fit one of those nice new ADSL connection boxes.

      Here are the stats an hour later!!

      WAN PPPoA 391875 513199 0 916 4152 21:07:55
      LAN 100M/Full 117899 77624 0 1739 142 21:08:18
      WLAN 11M/54M 409869 323923 0 2564 817 21:08:05
      ADSL Link Downstream Upstream
      Connection Speed 1760 kbps 448 kbps
      Line Attenuation 61 db 31 db
      Noise Margin 10 db 13 db

      But within that hour I had contact BT to switch back to their line rental!! I may also consider their broadband due to the isolation where I live, it may be the best option.

    6. #15
      Isitme's Avatar
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      Re: Really slow after line rental transfer

      I may also consider their broadband due to the isolation where I live, it may be the best option.
      Just about anything is better than Connect, you should consider Plusnet, as they are owned by BT you are not likely to get messed around so much and their conditions are a bit better than BT.

      I doubt if your line rental has been switched back within an hour, but it looks like BT have succeeded in forcing you back to them, their ploy in messing up your connection has worked.
      Sky have lost another customer due to their incompetent staff.

      Good luck with your new supplier, no matter who they may be.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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