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    Your internet connection is not available, please try again in a few minutes.

    This is a discussion on Your internet connection is not available, please try again in a few minutes. within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hey, so we have been with sky for years and not had many problems(with the internet), our router broke last ...

    1. #1
      aaronscho's Avatar
      aaronscho is offline Sky User Member
      Exchange: 0151
      Broadband ISP: Sky Base
      Router: Sagemcom 2304n
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      Your internet connection is not available, please try again in a few minutes.

      Hey,
      so we have been with sky for years and not had many problems(with the internet), our router broke last year so we got sent a new one (a black one).
      everything was fine untill last week , the internet is refusing to work every 5 mins
      and taking us to a router page with the message

      "Your internet connection is not available, please try again in a few minutes."

      any help ?
      thanks

      Aaron


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    3. #2
      aaronscho's Avatar
      aaronscho is offline Sky User Member
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      Broadband ISP: Sky Base
      Router: Sagemcom 2304n
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      Re: Your internet connection is not available, please try again in a few minutes.

      when the internet is not working the router displays a solid amber light on the @

    4. #3
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
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      Re: Your internet connection is not available, please try again in a few minutes.

      Can you confirm the make/model of router you have? It will be on the label on the bottom. If it is a Sagem 2504 there is a good chance it is the PSU that is failing.

      Post your stats from your normal position and from the Test socket using only the cable supplied by Sky.
      How to get your router statistics
      How to test your ADSL in the Master Test Socket

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    5. #4
      aaronscho's Avatar
      aaronscho is offline Sky User Member
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      Re: Your internet connection is not available, please try again in a few minutes.

      also when working its taking a long time to connect to sites

    6. #5
      aaronscho's Avatar
      aaronscho is offline Sky User Member
      Exchange: 0151
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      Router: Sagemcom 2304n
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      Re: Your internet connection is not available, please try again in a few minutes.

      it is a sagem

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN MER/PPPoA 0 0 0 0 0 0 0 0:00:00
      LAN 37219 40947 0 0 0 0 1:42:28
      WLAN 420158 603417 0 0 428 2204 1:23:20

    7. #6
      aaronscho's Avatar
      aaronscho is offline Sky User Member
      Exchange: 0151
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      Router: Sagemcom 2304n
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      Re: Your internet connection is not available, please try again in a few minutes.

      i did place that out nicely but its came up like that :/
      connection speed: up 1644 kbps DOWN: 542kbps

      line att down 46.5db up 25.4 db

      noise down 12.9db up 9.0

    8. #7
      aaronscho's Avatar
      aaronscho is offline Sky User Member
      Exchange: 0151
      Broadband ISP: Sky Base
      Router: Sagemcom 2304n
      Sky TV: Sky Basic
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      Re: Your internet connection is not available, please try again in a few minutes.

      can any one could help me ?

    9. #8
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
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      Location
      Central Scotland
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      Re: Your internet connection is not available, please try again in a few minutes.

      it is a sagem
      If you mean the 2504 and not the 2304n as shown in your profile, then there is a good chance it is a failing PSU. If you have another 12v PSU which will fit, try it and see if it makes any difference.

      Did you take these stats from the Test socket? If not please post them from there.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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