Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 3 of 3

    Faulty faceplate

    This is a discussion on Faulty faceplate within the Sky Broadband help forums, part of the Sky Broadband help and support category; I currently have sky broadband unlimited and am promised up to 20Mb. With this I got about 14Mb on my ...

    1. #1
      Legosheep's Avatar
      Legosheep is offline Sky User Member
      Exchange: 01304
      Broadband ISP: Sky Broadband Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Jul 2011
      Posts
      1
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Faulty faceplate

      I currently have sky broadband unlimited and am promised up to 20Mb. With this I got about 14Mb on my speedtest.net results which I was happy with. A while ago this suddenly dropped to around 3Mb and the cause was found to be the faceplate. Replacing this restored the internet once more.

      More recently my internet slowed again (my ping has been relatively unaffected) which I once again believe to be the faceplate as bypassing it gives me my old levels of internet. When phoning sky support I was informed that my house was limited to 3Mb. I'm not entirely sure what that meant (or even if I remember the number correctly) but I think it might be the cause of the damaged faceplates. I think I might be running too much data through them and they can't cope.

      Am I right in this assumption and if so, what can I do to rectify this? Will I have to replace the whole box on the wall bringing broadband into my home? Or is it just coincidence that my faceplate has broken twice?


    2. Advertisement
    3. #2
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Faulty faceplate

      Faulty faceplates are very unusual, it is more likely to be something else. Plug into your Test socket and post your stats.

      How to get your router statistics

      How to test your ADSL in the Master Test Socket

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
      RUNITDIRECT's Avatar
      RUNITDIRECT is offline Sky User Member
      Exchange:
      Broadband ISP: Not on Sky
      Router: Non Sky Router
      Sky TV: Sky Basic
      Join Date
      Jun 2008
      Location
      Shropshire
      Posts
      1,253
      Thanks
      0
      Thanked 81 Times in 77 Posts

      Re: Faulty faceplate

      What faceplate is it? Can you post a picture?
      run-IT-direct, For all your networking, ADSL & telecom requirements.

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION