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    • 1 Post By Isitme

    Desktop won't connect, laptop will

    This is a discussion on Desktop won't connect, laptop will within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi all, New user here and really frustrated by this issue. I've move into a friends house and brought my ...

    1. #1
      fruity's Avatar
      fruity is offline Sky User Member
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      Desktop won't connect, laptop will

      Hi all,
      New user here and really frustrated by this issue. I've move into a friends house and brought my pc. I bought a wireless adapter for the pc which initially worked fine. Then a few days later it stopped working, and now I have intermittent connectivity. When it is connected, sometimes the internet is painfully slow (like 1kB/s) however the odd time it connects and is fine.
      On the otherhand the laptop is connecting fine, and even does so with the wireless adapter from the pc. Any help?

      Details:
      pc - win7 64 bit ultimate
      laptop - win7 64 bit ultimate
      router - sagem but not sure which one.
      Router Status
      Firmware Version 2.8Sky
      ADSL Port
      MAC Address ---
      IP Address ---
      Network Type PPPoA
      IP Subnet Mask 255.255.255.255
      Gateway IP Address ---
      Domain Name Server ---
      LAN Port
      MAC Address ---
      IP Address 192.168.0.1
      DHCP enable
      IP Subnet Mask 255.255.255.0
      Modem
      ADSL Firmware Version A2pB023o.d20h
      Modem Status Up
      DownStream Connection Speed 14335
      UpStream Connection Speed 955
      VPI 0
      VCI 38
      Wireless Port
      Name (SSID) SKY30358
      Region Europe
      Current Channel 1
      Wireless AP enable
      Broadcast Name SKY30358
      Last edited by fruity; 31-07-11 at 09:22 PM.


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    3. #2
      dms05's Avatar
      dms05 is offline Sky User Beta tester
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      Re: Desktop won't connect, laptop will

      You should return your faulty wifi adaptor for a refund under guarantee.

    4. #3
      steelysteph's Avatar
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      Re: Desktop won't connect, laptop will

      Can you edit your post and remove your IP and other sensitive info (admin might do it first though).

    5. #4
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Desktop won't connect, laptop will

      On the otherhand the laptop is connecting fine, and even does so with the wireless adapter from the pc. Any help?
      If it is working OK on the laptop check that you have the latest drivers. Windows drivers and the drivers on the CD are probably out of date. Get them from the device manufacturers site.

      To check that your software or malware is not slowing you down, start in Safe Mode with Networking and check the download speed here- Sky User - Broadband Speed Tester

      TomD


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    6. #5
      fruity's Avatar
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      Re: Desktop won't connect, laptop will

      Hi all, thanks for the responses. I edited out mac, gateway and ip addresses from the first post. I've just tried safe mode and networking, still no joy, the pc won't connect at all to the internet. Simply goes to the cannot connect dialog box. Driver for it is up to date, can't seem to find older ones on the belkin site. Any other ideas?

    7. #6
      Isitme's Avatar
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      Re: Desktop won't connect, laptop will

      Another thing you could try is to plug it into another USB hub, most PCs have more than one hub. Even plugging it into another USB socket may help.

      When the adapter is plugged in, does it show as properly installed in the Device Manager? Is it showing up properly in the LAN adapters?

      What result do you get when you open a Command Prompt and type ipconfig /all Does it get a proper IP, ie, one beginning 192.168?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


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      Inssider 2/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #7
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      Re: Desktop won't connect, laptop will

      Hi fruity,

      There could be a few reasons why you are getting an interment connection from your Sky broadband router. Please try the following troubleshooting steps from the Sky Help Centre, they can sometimes fix the issue.

      If this has not helped, contact us to look into this further.

      Thanks
      Sky eService Team

      Sky Help Centre http://www.sky.com/help
      My Sky and Sky iD https://mysky.sky.com

    9. #8
      Isitme's Avatar
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      Re: Desktop won't connect, laptop will

      If this has not helped, contact us to look into this further.
      Which would be a complete waste of time. If you read the thread you will see that the poster is only having trouble with one Device, the other is working OK. Your 'Help' will only tell him that it is his own equipment which is faulty so they can do nothing.
      Scubbie likes this.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      Inssider 2/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    10. #9
      fruity's Avatar
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      Re: Desktop won't connect, laptop will

      So, the saga of annoying internet service continues. After lots and lots of fiddling about, I updated my mobo firmware and it's now connecting to the internet fine. That's that area sorted.

      However, I'm just wondering if sky in any way shapes traffic/interferes with it? The reason I'm asking is that I notice that after uploading a substantial amount of data (say 1gb,) for the nest few hours I cannot play starcraft 2 without continually lagging on it (it is a realtime strategy game btw). It's not a problem with the ports, I've double checked all are opened etc. Also, it doesn't happen all the time. Perhaps I'm just hitting some limits on peak times? I know virgin do this if you up/download heavily during peak hours. Is that the issue?

      ps, on the upside at least I'm online, at long last. Seems that the issue was with belkin/msi...

    11. #10
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      Re: Desktop won't connect, laptop will

      It might be worth checking for other possibilities (i.e. hardware or connection stats).

      In the past I have had to reset a router or computer, after it had been on for several days, in order to regain the throughput speed.

      This hasn't happened recently though. I've changed the network card in the desktop that played up & I'm using a different router.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     

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