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    speed stats

    This is a discussion on speed stats within the Sky Broadband help forums, part of the Sky Broadband help and support category; i had problems with my line for 3-4 weeks now sky said the would put me back on dlm for ...

    1. #1
      andy585's Avatar
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      speed stats

      i had problems with my line for 3-4 weeks now sky said the would put me back on dlm for 10 days which expired yesterday but i think my stats have got worse since then

      using adsl nation faceplate

      ADSL Link Downstream Upstream
      Connection Speed 5632 kbps 800 kbps
      Line Attenuation 46.0 db 29.5 db
      Noise Margin 12.7 db 14.0 db

      before the problem everything was great stable speed of 7.1 meg and great ms ping of around 35-45

      any ideas please


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    3. #2
      Exdee's Avatar
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      Re: speed stats

      Ring them. Ask for the cap to be lifted.

      Tell them to keep it on G.DMT. You just want the cap lifted.

      No switching to ADSL2+..

    4. #3
      andy585's Avatar
      andy585 is offline Sky User Member
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      Re: speed stats

      Hi done what you said but via email here is the reply I Got
      Thank you for contacting Sky Help Centre.
      I am sorry to hear of the issue that you have been experiencing with your Sky broadband service. I have checked your line and I can confirm that there are no caps on the line and that your connection is currently set to G.DMT.
      I have also checked your line speed and I can confirm that your current download speed is 5440 Kbps, approximately 5.4Mb.
      I hope this information has helped with your enquiry and I apologise for any inconvenience that may have been caused.

      I told them I was getting 7000kbps for months they are really doing my head in

    5. #4
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      Re: speed stats

      Ask them to put you on ADSL2+ if they continue to lie about not having a cap on your line. As the old advert used to say 'Its good to talk' emails can often be a waste of time.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
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      ufo
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      Re: speed stats

      Quote Originally Posted by Isitme View Post
      Ask them to put you on ADSL2+ if they continue to lie about not having a cap on your line. As the old advert used to say 'Its good to talk' emails can often be a waste of time.
      If they do lie about this, why?

      By changing to ADSL2 would it remove the cap automatically?

    7. #6
      Isitme's Avatar
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      Re: speed stats

      Quote Originally Posted by ufo View Post
      If they do lie about this, why?

      By changing to ADSL2 would it remove the cap automatically?
      Your case is completely different, the OPs line is capped as can be seen by the noise margin being way above the default. You are not capped as your default noise margin shows.

      Saying they are lying might be a bit extreme, it is quite possible the T1 team think this is the case, as I believe few of them can actually see the noise margin. They can only report what they see. This is the big advantage of getting through to the elusive CST, who can see everything that effects your line.

      Changing the line mode would require it to be reconfigured, which would initially remove the cap. It would then be capped down to its stable rate.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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