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    extremely high pings

    This is a discussion on extremely high pings within the Sky Broadband help forums, part of the Sky Broadband help and support category; my internet connection has been terrible since about 5pm last friday and was wondering if anyone else was experiencing the ...

    1. #1
      fitzy9090's Avatar
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      extremely high pings

      my internet connection has been terrible since about 5pm last friday and was wondering if anyone else was experiencing the same problems? my ping currently is around 935ms?

      Microsoft Windows XP [Version 5.1.2600]
      (C) Copyright 1985-2001 Microsoft Corp.

      C:\Documents and Settings\fitzy>ping google.com

      Pinging google.com [209.85.143.99] with 32 bytes of data:

      Reply from 209.85.143.99: bytes=32 time=937ms TTL=54
      Reply from 209.85.143.99: bytes=32 time=954ms TTL=54
      Reply from 209.85.143.99: bytes=32 time=930ms TTL=54
      Reply from 209.85.143.99: bytes=32 time=921ms TTL=54

      Ping statistics for 209.85.143.99:
      Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
      Approximate round trip times in milli-seconds:
      Minimum = 921ms, Maximum = 954ms, Average = 935ms


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    3. #2
      Exdee's Avatar
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      Re: extremely high pings

      Go to CMD - Type 'tracert bbc.co.uk'

      Copy paste everything over here.

    4. #3
      fitzy9090's Avatar
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      Re: extremely high pings

      here are my results:

      Microsoft Windows [Version 6.0.6002]
      Copyright (c) 2006 Microsoft Corporation. All rights reserved.

      C:\Users\Fitzy>tracert bbc.co.uk

      Tracing route to bbc.co.uk [212.58.241.131]
      over a maximum of 30 hops:

      1 1 ms 1 ms 1 ms
      2 29 ms 27 ms 27 ms
      3 934 ms 1012 ms 1043 ms
      4 988 ms 1009 ms 1013 ms
      5 999 ms 1015 ms 1009 ms
      6 920 ms 940 ms 973 ms
      7 1026 ms 1050 ms 1037 ms

      Trace complete.
      Last edited by fitzy9090; 20-07-11 at 09:38 PM.

    5. #4
      Isitme's Avatar
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      Re: extremely high pings

      I can tell with my eyes shut that you are on a Blackpool exchange. These are having mega problems at the moment. Report it to Sky, the more that report the better chance there is to get it fixed.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
      Exdee's Avatar
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      Re: extremely high pings

      Quote Originally Posted by fitzy9090 View Post
      here are my results:

      Microsoft Windows [Version 6.0.6002]
      Copyright (c) 2006 Microsoft Corporation. All rights reserved.

      C:\Users\Fitzy>tracert bbc.co.uk

      Tracing route to bbc.co.uk [212.58.241.131]
      over a maximum of 30 hops:

      1 1 ms 1 ms 1 ms
      2 29 ms 27 ms 27 ms
      3 934 ms 1012 ms 1043 ms
      4 988 ms 1009 ms 1013 ms
      5 999 ms 1015 ms 1009 ms
      6 920 ms 940 ms 973 ms
      7 1026 ms 1050 ms 1037 ms

      Trace complete.
      This trace route is solid proof that this is a back haul issue. If Sky are still turning a blind eye to this you can make a complaint and have it settled via the ADR scheme.

    7. #6
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      Re: extremely high pings

      As far as I'm aware, if Sky haven't sorted it out within eight weeks, or if they have issued a deadlock letter at some point towards your complaint, only then can the ADR route be taken.

      I'm sure if it's posted all over that official Sky forum that it will have been handed to OPs to investigate. Unfortunately, just a matter of waiting for them to fix whatever the issue may be.

    8. #7
      Exdee's Avatar
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      Re: extremely high pings

      I see. I wasn't aware that a time frame applies before you can take the ADR route. I read about it somewhere. Had pretty good reviews for getting issues with ISP's resolved..

      @ fitzy: I've just learnt that not everybody in Blackpool is experiencing this issue. Hence it will be a while before the relevant people step up and Sky do something about it.

    9. #8
      Isitme's Avatar
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      Re: extremely high pings

      It is possibly only the ones on the SVBN who are having problems. Those going straight on to the Easynet network will be OK.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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