Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 1 of 2 12 LastLast
    Results 1 to 10 of 17

    Connectivity and router issues

    This is a discussion on Connectivity and router issues within the Sky Broadband help forums, part of the Sky Broadband help and support category; I searched for someone reporting these problems and found similar but think I've tried all the fixes. My router is ...

    1. #1
      Ocukgilly's Avatar
      Ocukgilly is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Jul 2011
      Posts
      9
      Thanks
      2
      Thanked 0 Times in 0 Posts

      Connectivity and router issues

      I searched for someone reporting these problems and found similar but think I've tried all the fixes.

      My router is connected directly to my master socket, with the face plate off. I've tried a different filter, using static ips instead of dhcp, connecting my laptop via Ethernet, I've reset the router using the pinhole at the back, both with the power on and off. I've tried a different power source (though not quite right rating it gives the same results).

      I can't get to the setup page on the router via Ethernet and the @ light is amber.

      The Ssid is broadcasting. The default encryption is in place following the reset.

      Can't think of anything else to try. Spent 3 hours on the phone to sky. Now I have to wait 4 days for 2nd line to call me!

      Any ideas?

      Oh, the router in my details might be wrong. It's a netgear but doesn't have a model number.


    2. Advertisement
    3. #2
      Exdee's Avatar
      Exdee is offline Sky User Member
      Exchange: LSXXX
      Broadband ISP: Sky Broadband Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky+ HD
      Join Date
      Apr 2010
      Posts
      1,556
      Thanks
      22
      Thanked 186 Times in 179 Posts

      Re: Connectivity and router issues

      What colour is the router?
      Have you still got the CD that came with the router?

      It is possible to re flash the router by putting it into recovery mode. If you tell me what colour it is I can give you instructions on how to re flash it.

    4. #3
      Ocukgilly's Avatar
      Ocukgilly is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Jul 2011
      Posts
      9
      Thanks
      2
      Thanked 0 Times in 0 Posts

      Re: Connectivity and router issues

      It's dark grey with almost golf ball styling on it.

      We moved recently and I can't find box I had with the router cd in it. I'm worried that our lass has thrown it away.

    5. #4
      Exdee's Avatar
      Exdee is offline Sky User Member
      Exchange: LSXXX
      Broadband ISP: Sky Broadband Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky+ HD
      Join Date
      Apr 2010
      Posts
      1,556
      Thanks
      22
      Thanked 186 Times in 179 Posts

      Re: Connectivity and router issues

      No worries if you don't have the CD..

      Download the firmware of your choice using the links below:

      Sky firmware
      Original Netgear firmware

      Download the flashing utility using this link.

      Follow the steps in this guide to re flash your router using an ethernet cable. If using windows vista or 7 make sure you run the utility as administrator and in compatibility mode for xp.

    6. #5
      Ocukgilly's Avatar
      Ocukgilly is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Jul 2011
      Posts
      9
      Thanks
      2
      Thanked 0 Times in 0 Posts

      Re: Connectivity and router issues

      Nice one. I'm on my phone so I'll shoot to my parents and grab them in the morning

    7. #6
      Ocukgilly's Avatar
      Ocukgilly is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Jul 2011
      Posts
      9
      Thanks
      2
      Thanked 0 Times in 0 Posts

      Re: Connectivity and router issues

      Ok I've flashed it from 2222 to 222c but there's no change. The Internet light isn't on and I can't access the router admin page.

      Any more ideas?

    8. #7
      Exdee's Avatar
      Exdee is offline Sky User Member
      Exchange: LSXXX
      Broadband ISP: Sky Broadband Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky+ HD
      Join Date
      Apr 2010
      Posts
      1,556
      Thanks
      22
      Thanked 186 Times in 179 Posts

      Re: Connectivity and router issues

      What firmware did you use? Did you reset the router after flashing it?

      Do you hear a 'click' when you press the reset button?

    9. #8
      Ocukgilly's Avatar
      Ocukgilly is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Jul 2011
      Posts
      9
      Thanks
      2
      Thanked 0 Times in 0 Posts

      Re: Connectivity and router issues

      I used the sky firmware linked above. It reported the mac fine within the utility.

      I haven't reset it since flashing it. I've had conflicting advice from sky first line
      On how to do it. Do I pull the power and hold it in, like accessing recovery mode? That's what I was told to do yesterday.

      [edit]when I say I can't access the router config page I mean I don't even get a login prompt. I can't ping it either. Though obviously I could connect via Ethernet whilst flashing it. This is boggling my head.

    10. #9
      Exdee's Avatar
      Exdee is offline Sky User Member
      Exchange: LSXXX
      Broadband ISP: Sky Broadband Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky+ HD
      Join Date
      Apr 2010
      Posts
      1,556
      Thanks
      22
      Thanked 186 Times in 179 Posts

      Re: Connectivity and router issues

      Nope. You are supposed to turn the router on and let it run for a while. Then insert a pin into the reset hole and wait till you see a few lights come on (takes about 10 secs) at the same time. As soon as you see the lights come on let go of the reset button and wait for the router to boot up.

    11. The Following User Says Thank You to Exdee For This Useful Post:

      Ocukgilly (20-07-11)

    12. #10
      Ocukgilly's Avatar
      Ocukgilly is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Jul 2011
      Posts
      9
      Thanks
      2
      Thanked 0 Times in 0 Posts

      Re: Connectivity and router issues

      Ok I'll do that. I've just noticed that whilst the router is booting up I get access to the admin page. Once it is up and running I lose it again. Does that make sense?

     

     
    Page 1 of 2 12 LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION