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    slow speed but sky say different

    This is a discussion on slow speed but sky say different within the Sky Broadband help forums, part of the Sky Broadband help and support category; This is my 2nd day being connected to sky broadband and my speed has been really slow to the point ...

    1. #1
      hippyducky's Avatar
      hippyducky is offline Sky User Member
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      slow speed but sky say different

      This is my 2nd day being connected to sky broadband and my speed has been really slow to the point i couldnt watch a 37sec video on youtube lol

      So about a hour ago i called sky and they said my speed was showing up at 6meg but he done some whatevers and boosted it up to just under 15meg and told me i can expect to get 16.6meg on my line. Tested the youtube videos again and it was great.... til 5 mins later when came off phone and its now slow again.

      I was with sky broadband just last month (long story lol) and the speed was fine, no probs but this time round aaaaargh lol

      stats:

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN MER 252993 1114037 0 349763183 399838821 0:41:15
      LAN Up 719608 599668 0 185387406 104471877 6:26:18
      WLAN Up 418753 523480 0 224720920 413455246 6:25:59
      ADSL Link Downstream Upstream
      Connection Speed 15087 kbps 766 kbps
      Line Attenuation 30.0 dB 8.1 dB
      Noise Margin 7.1 dB 17.0 dB


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    3. #2
      Exdee's Avatar
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      Re: slow speed but sky say different

      The sync speed is fine. Blackpool is experiencing throughput issues at the moment so if you live there that explains it.

      Are you connected via wifi? If yes then try connecting via an ethernet cable temporarily and see if that fixes it. If it does then you will need to change the wifi channel on your router.

      Also make sure your wlan drivers are up to date.

    4. #3
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      Re: slow speed but sky say different

      No im in Dundee and i only ever use wireless but tried the cable and its still the same.

      Yeah its up to date,

    5. #4
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      Re: slow speed but sky say different

      Conduct a traceroute to bbc.co.uk and copy paste your stats. (Go to CMD -> type 'tracert bbc.co.uk')

     

     

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