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    Help!

    This is a discussion on Help! within the Sky Broadband help forums, part of the Sky Broadband help and support category; I have sky broadband, router seems to be working but cant connect to internet, message I get is 'internet connection ...

    1. #1
      DebbieLC's Avatar
      DebbieLC is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Base
      Router: D-Link DSL-2640S
      Sky TV: Sky Basic
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      Help!

      I have sky broadband, router seems to be working but cant connect to internet, message I get is 'internet connection has stopped working' anyone got any ideas, would be grateful for any help or suggestions???


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    3. #2
      PaulSky's Avatar
      PaulSky is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
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      Re: Help!

      What lights are lit up on the router, how are you connecting the PC to router and have you been on another ISPs service with this pc or is it new to the internet?

    4. #3
      DebbieLC's Avatar
      DebbieLC is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Base
      Router: D-Link DSL-2640S
      Sky TV: Sky Basic
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      Re: Help!

      Internet light is on, plus power light, and ethernet cable light, was on virgin, just gone over to sky, virgin actually cut me off for no reason, managed to get MAC code, connected sky router but just wont connect to internet?

    5. #4
      timc's Avatar
      timc is offline Sky User Member
      Exchange: Hadleigh, Essex
      Broadband ISP: BT Infinity
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      Re: Help!

      Have you ever connected to Sky broadband as it might be that Sky just haven't connected you up yet?

      A call to Sky support might be required.

    6. #5
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
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      Re: Help!

      You haven't filled in the details about your telephone exchange. Do have a little look here:

      Sky Broadband Service Status

      Sky Service Status

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    7. #6
      Isitme's Avatar
      Isitme is online now Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
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      Re: Help!

      Internet light is on,
      What colour is it? If it is green, take and post your router stats.
      How to get your router statistics

      If it is orange and your activation date has passed, call Sky.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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