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    @ sign problems please help

    This is a discussion on @ sign problems please help within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi everyone, About two weeks ago i tried to connect to the internet but found a small triangle with an ...

    1. #1
      jimbuzz's Avatar
      jimbuzz is offline Sky User Member
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      @ sign problems please help

      Hi everyone,

      About two weeks ago i tried to connect to the internet but found a small triangle with an ! in it, so i went to look at the Sagemcom Router to find that the @ sign was flashing amber for about 5 seconds and then going off for 5 seconds and repeating this in a loop. I tried to turn the router of and back on again but the problem wasn't solved. The next day i found that the @ sign was green and working, but later that day the problem happened again.

      It also does this every time the modem gets turned on and off/reset, its annoying because i often have to reset it to enable xbox live to work but cannot anymore because of this problem.

      any help would be appreciated thank you.


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    3. #2
      jimbuzz's Avatar
      jimbuzz is offline Sky User Member
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      Lightbulb Re: @ sign problems please help

      guys please help i feel like tearing my hair out

    4. #3
      Scubbie's Avatar
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      Re: @ sign problems please help

      Can you disconnect everything from your router, except the router's PSU & the ADSL lead that plugs into your telephone line via the microfilter.

      If the @ symbol is currently green, then your router is connected to the Internet. For reference the Sagem 2304n takes around 2 minutes to settle down. The flashing @ light in different colours is normal.

      Now reboot you laptop and connect it to the router.

      It should settle down and the wireless symbol should be fine.

      If it still does not appear correct, could you post the version number of your router's firmware & post your full router stats please.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

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      jimbuzz (19-07-11)

    6. #4
      jimbuzz's Avatar
      jimbuzz is offline Sky User Member
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      Unhappy Re: @ sign problems please help

      hi thanks for the reply,

      i have done this and it seems that the @ takes about 3-5 hours to settle down.

      i think this is what you want,
      System Details
      Manufacturer Sagemcom
      Model Number F@ST2304
      Firmware Version 5.14.6.1a4N
      ADSL Firmware Version A2pD030n.d23b

      ADSL Link Downstream Upstream
      Connection Speed 224 kbps 384 kbps
      Line Attenuation 63.5 dB 31.5 dB
      Noise Margin 7.7 dB 8.0 dB

      here you can see how shockingly awful my connection is

    7. #5
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      Re: @ sign problems please help

      Your stats indicate that you have a very long line or that there is something else causing you a problem.

      You do have the most recent firmware available though. This is a good thing.

      Could you see if you can, could you plug your router into the Test socket, using the short grey ADSL lead supplied by Sky with the router and a microfilter.

      Ensure that nothing else is connected, specifically the Sky STB telephone line.

      Also could you confirm whether or not you have a burglar alarm? Recently someone had one which was incorrectly wired to the telephone line and this was the cause of their poor speeds.

      Can you then post the stats from the test socket please.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    8. #6
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      Re: @ sign problems please help

      errm if its ok il do the test socket tomorrow because my dad is using the internet and if i unplug the ADSL cable then it takes extremely long for the internet to come back, so that will be the first job for tomorrow

    9. #7
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      Re: @ sign problems please help

      As well as taking stats from the test socket:

      Any noise or issues on your landline telephone?
      How many telephone sockets do you use?
      Is there a microfilter connected directly into each telephone socket in use, ensuring that nothing is before the filter?
      Is the router connected to the master socket or an extension socket?
      Are you using the short grey dsl cable that Sky provided, or running an extension telephone cable to the router?
      Do you have Sky tv connected to any telephone sockets - if so, how is that connected to the socket?

    10. #8
      jimbuzz's Avatar
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      Re: @ sign problems please help

      ok so i tried to connect the router to the test socket but when i plugged the grey cable into it the orange light flashed for hours and didnt connect to the internet so i could get the statistics.

      Q1: yes we do sometimes get noise/interference on the cordless telephone.

      Q2: we only use one telephone socket.

      Q3: BT openreach engineer came and fitted a new box which contains all the filters needed in it.

      Q4: the router is plugged directly into the socket with nothing before it.

      Q5: i am using the grey dsl cable that they provided.

      Q6: yes, this is how the set up is.
      first has a computer image above the socket
      Telephone box > grey cable > router
      second has a phone image above the socket
      Telephone box > splitter > telephone and then on the splitter at the bottom there are 2 white cables plugged in for sky HD+ and Sky +.

    11. #9
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      Re: @ sign problems please help

      Could you post a photograph of the telephone socket with things attached then please?

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    12. #10
      jimbuzz's Avatar
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      Re: @ sign problems please help

      sorry if the quality is bad
      Attached Thumbnails Attached Thumbnails @ sign problems please help-image0188.jpg  

     

     
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