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    Keep getting frequent disconnects.

    This is a discussion on Keep getting frequent disconnects. within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi there guys, first time posting here. Over the last couple of days, my sky broadband keeps cutting out. The ...

    1. #1
      emised's Avatar
      emised is offline Sky User Member
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      Keep getting frequent disconnects.

      Hi there guys, first time posting here.

      Over the last couple of days, my sky broadband keeps cutting out.

      The router internet symbol, flashes from green to the orange colour.

      The problem first started on Thursday evening, and has continued ever since. I am not sure what to do so I thought I would post here.

      Below are the router statistics:

      System Up Time: 0:06:21
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 6908 9544 0 95 40 0:05:23
      LAN 6450 6023 0 652 1512 0:06:21
      WLAN 9011 6049 0 1625 536 0:05:56

      ADSL Link Downstream Upstream
      Connection Speed 1530 kbps 493 kbps
      Line Attenuation 61.5 db 38.3 db
      Noise Margin 9.1 db 11.5 db

      This was taken from just after the last disconnect ~6 mins ago.

      I appreciate your assistance and look forward to hearing an answer / some suggestions.

      Kind regards.


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    3. #2
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Keep getting frequent disconnects.

      Call Sky and ask them to try your line on G.DMT (ADSL), this often is more stable on long lines than ADSL2+ which you are on now.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
      emised's Avatar
      emised is offline Sky User Member
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      Re: Keep getting frequent disconnects.

      Ahh ok, thanks for the fast response.

      It has kept on happening today, this time the lights on the router haven't gone out. But it's just disconnected me. No-one else is connected to the router apart from my ethernet wired pc.

      It's only happened from Friday and I'm concerned as to what the problem can be, is there anything that you can suggest from my end that I can have a look at before ringing sky?

    5. #4
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
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      Re: Keep getting frequent disconnects.

      You can try plugging it into your Test socket, if you have one and leave it there for a while. You could also take the stats, use only the cable supplied by Sky and post them.-
      How to test your ADSL in the Master Test Socket

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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